Director, Product Management AI Applications

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.

Were looking for a Director of Product Management (Open to Senior Director level for exceptional candidates) AI Applications to lead the development of several strategic AI / LLM powered product areas including but not limited to :

• AI Insights Transform voice-of-customer data into actionable CX intelligence.
• Agent Assist Equip agents with real-time LLM-powered guidance and coaching.
• AI Knowledge Deliver contextual answers to live and virtual agents.
• GenAI Studio Advance AI observability and evaluation for enterprise-scale deployments.

This role combines leadership and hands-on execution. Youll manage a small team of product managers while also acting as an individual contributor driving impactful solutions.

Responsibilities :

Requirements :

Bonus Points

If you have a fervent passion for innovation armed with hands-on experience in design thinking experience-based road mapping lean startup methodologies and other progressive innovation practices.

Work Location : This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location this role is Hybrid and would require 3 days a week (M W TH) in our San Ramon office.

As part of our continued commitment to diversity equity and inclusion Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to : skill set depth of experience certifications and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally the total compensation package for this position may also include an annual performance bonus stock and / or other applicable incentive compensation plans.

Our total reward package also includes :

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$122500 $381400 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.

View our privacy policy including our privacy notice to California residents here : Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Required Experience :

Director

Key Skills

Category Management,Athletics,Customer,ABAP,Hydraulics,ITI

Employment Type : Full Time

Experience : years

Vacancy : 1