Inside Higher Ed is hiring : Audio / Visual Technologist 2 in Augusta

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world‑class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.

Job Information

Job ID : 290875

Location : Augusta University, Health Sciences Campus : 1120 15th Street, Augusta, GA 30912; Summerville Campus : 2500 Walton Way, Augusta, GA 30904

Full / Part Time : Full Time

Regular / Temporary : Regular

Job Summary

Under general supervision, the AV Technologist II will set up and operate a variety of instructional technologies, video conferencing, and AV equipment, collaborating with faculty, staff, and students with an emphasis on excellent customer service. They will provide clear, concise, and diplomatic communications to resolve issues and will work as an integral part of the instructional support team to provide support collaborative learning and presentations. The AV Technologist II will also provide tier II support, interacting with the Lead AV Technologist and the AV Engineering & Systems team. They will work within a team‑based environment and require excellent communication skills. They will also mentor and train student AV support workers and will be required to enter & resolve incidents / tasks into the Service Now service management system. Weekend and evening support of events may be required as needed.

Responsibilities

Facilitates use of audio / visual technology : Sets up, tests, and facilitates use of the audio / visual systems, video teleconferencing systems, lecture capture systems, audio conferencing systems, Zoom, Microsoft Teams, computers, software, and related technology to support classroom teaching, meetings, and special events. Provides assistance and technical support to presenters to ensure successful presentations and use of audio / visual systems.

Inspects audio / visual equipment : Conducts periodic inspections of audio / visual equipment and classroom technologies to proactively identify potential issues and minimize risks.

Monitors and supports live delivery : Monitors and supports live delivery of instruction and special events utilizing audio conferencing and video conferencing learning technologies.

Diagnoses and resolves issues : Diagnoses and resolves tier 1–2 level hardware and software issues.

Participates in recommendations : Participates in the recommendation and development of reliable, efficient, and cost‑effective solutions.

Inventory : Maintains inventory of audio / visual systems and checkout equipment.

Additional duties : Supports classes and events outside of normal business hours as required.

Coordination : Coordinates with other IT teams to resolve escalated technical and functional issues.

Training and mentoring : Trains and mentors new AV student workers and new full‑time AV staff.

Required Qualifications

Bachelor's degree from an accredited college or university and two years of related experience.

Associate's degree from an accredited college or university and four years of related experience.

High school diploma, GED or equivalent from a recognized state or federal accrediting organization and six years of related experience.

Must maintain a valid driver's license.

Preferred Qualifications

Bachelor's or Associate's degree from an accredited college or university in IT, computer repair, electronics, audio‑visual, engineering or related area.

InfoComm‑Recognized AV Technologist Certificate preferred.

Experience working in higher education and / or hospital environment.

Experience in assisting with documenting functional requirements and determining technical specifications.

Experience with Windows and Macintosh hardware / software support.

Experience in providing excellent customer service.

Knowledge

Knowledge of teleconferencing, video conferencing, presentation systems, sound systems, SmartBoards, document cameras, wireless mic systems, Echo360 Lecture Capture, Zoom, Microsoft Teams, web conferencing, live streaming, and related audiovisual hardware found in classrooms, conference rooms, and event settings.

Knowledge of network connectivity.

Knowledge of using hand tools of the AV trade is a plus.

Knowledge of Microsoft Office products.

Skills

Excellent interpersonal, written, and verbal communication skills.

Detail‑oriented with strong prioritization and organizational skills.

Abilities

Ability to communicate effectively.

Ability to maintain technical capability, professionalism, self‑motivation, self‑discipline, and focus under pressure from deadlines.

Ability to climb ladders and lift in excess of 50lbs.

Ability to walk, stand, kneel, and crouch for long periods of time.

Ability to troubleshoot and resolve AV system issues.

Ability to prioritize and execute tasks in a high‑pressure environment; analytical and problem‑solving abilities.

Ability to work before or after hours / weekends as required.

Ability to read and understand technical documentation and conduct research.

Shift / Salary / Benefits

Shift : Days; Monday–Friday.

Pay Band : B7.

Salary : $20.29 / hourly – $20.83 / hourly (commensurate with qualifications within the established range).

Recruitment period : Until filled.

Benefits may include health insurance, dental insurance, life insurance, teachers retirement system (or optional retirement plan), earned vacation time, sick leave, and 13 paid holidays. Full‑time employees employed more than six months may be considered for the tuition assistance program.

Conditions of Employment

All selected candidates must successfully pass a background check review prior to starting with Augusta University.

If applicable for the specific position based on duties : the candidate will also need to have a credit check completed for positions of trust and / or approved departmental purchase card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For faculty hires : final candidates will be required to provide proof of completed academic degree(s) and post‑secondary coursework in the form of original transcript(s). Candidates trained by a foreign institution will also need to provide an educational / credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Driver’s License Statement

The Human Resources Division will request a driver's history report for the identified top candidate(s). This report will come from the Department of Motor Vehicles. The selected candidate must have a valid driver’s license.

Other Information

This position is also responsible for promoting a customer‑friendly environment and providing superior service to patients, students, faculty, and employees. Augusta University is a patient‑and family‑centered care institution, where employees partner every day with patients and families for success.

Augusta University is a tobacco‑free environment. The use of any tobacco products on any part of the campus, inside or outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal‑opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How to Apply

Consider applying with us today!

Select University Faculty & Staff >

External Applicants if you are a candidate from outside the university.

Select University Faculty & Staff >

Internal Applicants if you are a current university employee.

If you need further assistance, please contact us at 706-721-9365.

To apply, visit

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Online Audio and Video Media

#J-18808-Ljbffr