Customer Service Representative

Customer Service Representative

Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolve routine and basic problems and communicates solution or requested information to the customer. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or its equivalent. Typically reports to the Customer Service Manager.

This person can sit anywhere in the U.S. as long as it is close to a plant. This will be a hybrid role and will work PST hours.

Job Summary :

Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolve routine and basic problems and communicates solution or requested information to the customer. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or its equivalent. Typically reports to the Customer Service Manager.

Responsibilities :

• Monitor the blow mold machines to ensure quality of product and its processing
• Order entry & maintenance
• Shipping verification
• Pricing verification
• Input customer feedback into the Quality Database & Customer Feedback Database
• Assist with customer inventory management
• Manage customer owned inventory (labels, corrugate, etc.)
• Manage customer specific finished goods
• Assist with the management of obsolete inventory
• Assist with accounts receivables
• Maintenance of manual BOL
• Invoicing verification
• Sample shipments
• Mail marketing information (brochures)
• Generate and distribute customer-required reports (inventory, volume, etc.)
• Assist with Credit Memos when needed
• Maintain customer files

Reasonable mandatory overtime may be required due to business needs.

Qualifications :

Targeted Pay Rate : $24.00

Altium Packaging, Our Culture Differentiates Us! We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a framework for decision-making. We believe our Guiding Principles foster a culture of excellence that benefits both employees and customers.

We Believe in Rewarding our Most Important Resource Our People! We show our commitment to Total Rewards by providing a competitive, comprehensive benefits package. In addition to medical, dental and vision plans, company holidays and vacation days, tuition reimbursement, learning and training opportunities, bonus potential, and a 401(k) plan with company contributions, Altium Packaging locations offer rewards and recognition programs and opportunities to make a difference in the community.

EEO Statement : We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.