Studio Coordinator

At Waxing the City, we are passionate about helping our clients look and feel their best. We believe that our Studio Coordinators set the tone for a clients overall experience with the brand. This position is the first and last touchpoint with clients, so it plays a very important role in the success of the studio. We hire Studio Coordinators who will share our commitment to providing a caring culture and welcoming atmosphere not found anywhere else. Being a part of Waxing the City means you are part of something bigger youre a part of improving the self-esteem of the world.

We are seeking an individual who thrives in a collaborative, fun, and busy environment. This person is a team player who will be able to confidently promote our services and products, is self-motivated, and remains curious and ready to learn about the latest and greatest in the beauty industry.

Essential Functions

Greeting and checking in customers when they arrive at the studio. Assist with client inquiries, educate clients about our service offerings, product selection, and our membership program. Additionally, this position will manage the schedule and provide creative solutions to problems helping maximize the client experience and provide support to the service providers.

Additional Functions

1. Coverage of shifts on short notice/emergencies (sickness, etc.).
2. Customer contacts and rescheduling if needed.
3. Participate in defined community outreach requirements.

Role Scope & Complexity

The Studio Coordinator reports directly to the Studio Manager and indirectly to all members of ownership and is accountable for all aspects of front desk operations. The Studio Coordinator is accountable for meeting established customer service standards for internal and external customers.

Minimum Qualifications
Required

• The ability to demonstrate customer experience skills
• Effective communication skills including, but not limited to, initiating and managing client conversations
• Able to demonstrate problem-solving skills
• Willingness to collaborate with team members
• Exceptional Customer Service
• Ability to juggle multiple tasks simultaneously
• Detail-oriented

Preferred

• Experience in salon/beauty environment or retail sales

Benefits

• Competitive salary
• Plus Commission structure
• Flexible schedule
• Employee discounts
• Free uniforms
• Great company culture
• Opportunity for advancement