Customer Support Team Lead (Polish-Speaking)

divh2Polish Speaking Customer Support Lead / h2pJoin the excitement with Neo Group, recruiting on behalf of our valued partner! This is your chance to shake things up in the iGaming scene. Our partner isnt just expanding; theyre revolutionizing the entire game, mastering profitability with every new venture. But what truly drives this transformation? Its talented individuals like you. Be part of this journey as we work together to redefine gaming on a global scale. / ppWere on the lookout for a vibrant and enthusiastic Polish Speaking Customer Support Lead on behalf of our partners. If youre passionate about customer service, fluent in English, and ready to make a significant impact, this is the perfect role for you! / ppMain task is to manage Polish-speaking team members and control improve the quality of conversations with the customers via the mail channels (chat + email + call). / ph3Your Role : / h3pLead and mentor a team of customer support representatives, fostering a positive and high-performance culture. / ppHandle customer inquiries via phone, email, and chat, ensuring timely and accurate responses. / ppMaintain detailed records of customer interactions and issues, ensuring follow-up and resolution. / ppIdentify trends and areas for improvement in customer service processes. / ppCollaborate with other departments to ensure a seamless customer experience. / ppAssist in the development and implementation of customer support strategies. / p / div