Patient Financial Advisor

Reno Orthopedic Center wants you to join the team as a Patient Financial Advisor! We are seeking an enthusiastic and dedicated team member to prepare estimates for procedures and services in accordance with patients’ insurance coverage and benefit limits at our Main location - 555 N. Arlington Ave.

Who are we?

At Reno Orthopedic Center (ROC), every action is driven by our employee expectations:

· We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.

· We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.

· Here, you're encouraged to own your success — we support your growth, celebrate your contributions, and empower you to take initiative.

· Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.

· We value kindnessas a core strength — it's how we treat our patients, our colleagues, and our community.

· Most importantly, we encourage every team member to be an advocate — for patients, for progress, and for doing what's right.

If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.

What sets us apart?

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing!

What would you do in this role?

In this position, you’ll play a key role in helping patients navigate the financial side of their care by monitoring and collecting procedure-related payments, setting up manageable payment plans, and ensuring they stay on track. You’ll work closely with insurance providers—verifying eligibility, confirming deductibles and co-insurance, and accurately documenting details in patient charts—so patients have a clear understanding of their financial responsibilities. Your strong communication skills will shine as you guide patients through their benefits, answer questions, and provide clarity during what can be a confusing process. You’ll also support physicians and clinical staff with billing questions and account inquiries, keeping documentation organized, detailed, and timely. This role is perfect for someone who enjoys combining patient support, financial coordination, and teamwork to create a smooth and positive experience for every patient.

A Day in the Life

· Monitor and collect patients’ financial responsibilities for procedures/services including setting up payment plans and monitoring collection of payment plans;

· Verify insurance eligibility via verification portals and telephone and document deductible/co-insurance data in patients’ charts;

· Conduct insurance benefits review with patients to ensure patients have a clear understanding of their monetary responsibility;

· Maintain detailed, accurate, and timely documentation in patients’ charts;

Assist physicians and medical staff concerning billing procedures and account inquiries

Requirements

· Certifications/Education

o High School Diploma/GED;

· Experience:

o One year of experience performing customer service duties;

o Communicating effectively and professionally with various levels of employees, outside entities and customers;

o Using computer systems and applications, including Microsoft Office;

o Deescalating tense or sensitive conversations with customers/clients/etc.;

o Reviewing work and checking for errors to ensure accuracy.

Benefits

At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.

Why chose ROC? Full time benefits include:

• Medical, dental, vision insurance
• Discounted orthopedic care at ROC
• Paid time off and holiday pay
• Extended sick leave
• 401(k) plan contributions with no match required
• EAP, disability and life insurance
• Health and fitness program
• Employee events
• Coffee shop onsite (main location)

Come build your career with a team that’s committed to innovation, community, and compassion in orthopedic care. Whether you’re a seasoned specialist or just starting your journey, you’ll find purpose, impact, and growth at Reno Orthopedic Center.

“ROC doesn’t just talk about values — they live them. Every day here feels like a chance to do meaningful work with people who truly care."

- Mandy Metcalf, ROC Team Member