Parts Support SpecialistManpower • Agoura Hills, CA, US

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Parts Support Specialist

Manpower • Agoura Hills, CA, US

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Parts Support Specialist

Our client, a leading organization in the automotive support industry, is seeking a Parts Support Specialist to join their team. As a Parts Support Specialist, you will be part of the Call Center supporting the Technical Support department, this is NOT an IT position. The ideal candidate will have excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.

Location : Agoura Hills, CA

Pay Range : $22 / hr

Shift : 8 : 00 AM - 4 : 30 PM PST, Monday through Friday

What's the Job?

Assist customers with troubleshooting issues related to automotive products, including car lifts, tire changers, and wheel balancers
Diagnose product problems based on customer inquiries and provide effective solutions
Enter and track service tickets using Freshdesk or similar customer service systems
Source repair parts for older products and coordinate with shipping and production teams to ensure timely delivery
Train and support other customer service team members in product diagnosis and troubleshooting techniques

What's Needed?

At least 2 years of experience in customer service, order processing, knowledge with automotive or mechanical parts.

Proficiency in MS Office, especially Word and Excel, with strong data entry skills

Ability to read blueprints and manuals, with familiarity in automotive equipment such as lifts and wheel balancers

Excellent written and verbal communication skills in English

Experience with ERP systems and customer service ticketing platforms

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Parts Specialist • Agoura Hills, CA, US

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