Sr. Program Coordinator

IOA is on the forefront of revolutionary healthcare models reshaping the way people can age in place. Our innovative models transform lives enhance communities and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design we strive to consistently question the status-quo and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.

With over 23 programs we offer multiple ways to aid seniors maintain their health well-being independence and participation in the community fulfilling our mission.

IOAs Home Care & Support Services Division is seeking a highly talented Senior Program Coordinator to assist with our key initiatives and administrative activities. This role requires excellent planning problem-solving aptitude time management relationship navigation attention to detail and the ability to meet deadlines while juggling multiple requests. The role is critical to the success of our operations and reports to the Director of Home Care.

Communication Prospect Client & Caregiver Support

Deliver best-in-class communication across all stakeholders.

Cultivate client prospects with an emphasis on qualifying callers to engage in sales cycle.

Serve as primary liaison with caregivers needing hands-on support with technology or other role-required activities.

Support Human Resources with Home Care Aide onboarding including new hire orientation training coordination and compliance requirements.

Provide ongoing compliance and training support to ensure programming and regulatory adherence.

Manage Long-Term Care Insurance processes including invoice submission coordination with LTC representatives and responding to client inquiries

Strategic Initiatives Administrative Support and Coordination

Support the development and implementation of various strategic initiatives track activities and deadlines.

Perform a range of routine to complex administrative duties in support of leadership including Vice President of Home Care & Support Services.

Coordinate meetings and calendars based on priorities.

As needed attend meetings and events to provide support for various initiatives as assigned.

Coordinate and track activities related to caregiver compliance client care and other program related information.

Provide support for team meetings and events including communication scheduling preparing meeting materials securing meeting / event venues and coordinating meals and other logistics.

Manage data across wide range of program activities.

Coordinate procurement activities including invoice processing purchase requests and ordering office and PPE supplies.

Key Job Elements :

Internal and external communication

Prospective client and caregiver support

Administrative activities

Strategy support and implementation

Ability to work with diverse groups located around the Bay Area and beyond

Discretion with confidential information

Requirements :

Bachelors degree from an accredited college or university is required.

6 years of related experience

Experience working with different levels of leadership; strong customer service skills.

Experience working in nonprofit organizations desired.

Excellent verbal and written communication skills.

Exceptional time management and organizational skills with the ability to prioritize tasks effectively.

Proficient in Microsoft Office and experience with databases.

Must have excellent interpersonal skills and be positive creative willing to learn and hard-working.

COMPENSATION

• Range : $31-$36 / Hourly

This amount is not necessarily reflective of actual compensation that may be earned nor a promise of any specific pay for any specific employee which is always dependent on actual experience education and other factors.

This range does not include any additional equity benefits or othernon-monetarycompensation which may be included.

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We encourage you to learn more about IOA by visiting us here.

IOA reserves the right to adjust work hours or duties when appropriate.

Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age race religion color national origin sex sexual orientation gender identity genetic disposition neuro-diversity disability veteran status or any other protected category under federal state and local law.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Required Experience :

Senior IC

Key Skills

Project / Program Management,Program Management,Developmental Disabilities Experience,Organizational skills,Data Collection,Meeting Facilitation,Utilization Review,Administrative Experience,Program Development,Public Speaking,Supervising Experience,Social Work

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 31 - 36