Finance Contact Center (Richardson)Ampstek • Richardson, TX, US
Finance Contact Center (Richardson)
Ampstek • Richardson, TX, US
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.part_time]
[job_card.job_description]🔗 LinkedIn
Job Title : Finance Contact Center
Location : Richardson, TX ( hybrid )
Contract w2
Customer Identification and Segmentation
1. Customer Identification and Segmentation
Lumen will provide identified enterprise customers currently using CC for payments
Segment customers based on transaction volume and readiness for ACH adoption
2. Migration Strategy and Execution
Develop a detailed migration call plan for transitioning to ACH
Execute the transition in phases to ensure minimal disruption, handle all customer concerns
3. Customer Communication and Support
Provide clear communication and guidance to customers regarding the benefits and process of switch to ACH
Offer onboarding support and troubleshooting during the transition
Issue any promotional credits based on Lumen SOPs
4. Monitoring and reporting
Track adoption rates and cost savings post-transition
Provide regular updates and troubleshooting during the transition
5. Future Expansion Planning
Evaluate the success of the initial transition
Propose a roadmap for expanding ACH adoption to additional customer segments if performance metrics are met.
About Ampstek
Ampstek is a global IT solutions partner serving clients across North America, Europe, APAC, LATAM, and MEA. We specialize in delivering talent and technology solutions for enterprise-level digital transformation, trading systems, data services, and regulatory compliance.
Contact : Snehil Mishra
📧 snehil@ampstek.com
📞 Desk : 609-360-2673 Ext. 125
🌐 www.ampstek.com
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Contact Center • Richardson, TX, US
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