Customer Care Specialist

A company is looking for a Customer Care Specialist (Level 1) for the West Coast.

Key Responsibilities

Provide customer support via phone, webform, and chat, ensuring clear and empathetic communication

Identify customer issues and determine appropriate solutions while meeting performance expectations

Collaborate with team members to improve processes and enhance customer experience

Required Qualifications and Education

Bachelor's Degree in relevant fields or equivalent experience

0-1 year of customer service experience, preferably in healthcare or wellness

Proficient with technology platforms; quick learner of new systems

Self-motivated and adaptable, able to manage workload independently

Flexible to work core business hours and varied shifts as needed