Program Support Specialist, SI

Job Title : Program Support Specialist, SI

Location : Kennesaw, Georgia

Regular / Temporary : Temporary

Full / Part Time : Part-Time

Job ID : 292280

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia . We are searching for talented people to join Kennesaw State University in our vision . Come Take Flight at KSU!

Location

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Provides additional support to Supplemental Instruction (SI) Program during key times of high volume and demand. Assists with preparation for training sessions, including deliverable creation and resource management. Additionally, assists with execution of SI sessions, including program oversight and troubleshooting. Offers administrative and technical support for the Supplemental Instruction and Learning Assistants office as needed.

Responsibilities

KEY RESPONSIBILITIES :

1. Assists with the preparation process for office programs, including creating deliverables (such as participant nametags) and managing resources (such as technology, tablecloths, etc.)

2. Serves as an office representative at programs, providing excellent customer service to program participants, overseeing program activities, and troubleshooting issues that arise

3. Supports the student staff team as needed, including conducting feedback collection interviews with student staff members

4. Plans, coordinates, reviews, and generates reports for assessment efforts, as directed by the office

5. Develops and shares presentations on behalf of the office to internal and external clients

6. Supports related program planning meetings and student staff trainings

7. Liaison with internal and external clients supporting office programs

8. Accesses and updates program participant information, including protected student data, to assist students with signing up and participating in programs

Required Qualifications

Educational Requirements

Bachelor's degree from an accredited institution of higher education in related field

Required Experience

On-the-job training provided

Preferred Qualifications

Preferred Experience

Previous or current Supplemental Instruction-related experience in a higher education

Knowledge, Skills, & Abilities

ABILITIES

Able to devise, develop, collect and analyze data and reports

Able to make administrative and / or procedural decisions and judgments

Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE

Demonstrated experience with Supplemental Instruction and similar higher education programs

SKILLS

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills

Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)

Strong attention to detail and follow up skills

Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https : / / www.usg.edu / policymanual / section8 / C224 / #p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https : / / www.usg.edu / policymanual / section6 / C2653 .

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.

Other Information

This is not a supervisory position.

This position does not have any financial responsibilities.

This position will not be required to drive.

This role is considered a position of trust.

This position does not require a purchasing card (P-Card).

This position may travel 1% - 24% of the time.

Background Check

• Standard Enhanced + Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and / or verification of academic credentials.

https : / / www.usg.edu / hr / assets / hr / hrap_manual / HRAP_Background_Investigation_Employment.pdf