VP of IT Operations

Akkodis is seeking a VP of IT operations in the San Francisco Bay Area. Please apply if you are interested!

As the VP of IT Operations, you will lead the strategy, delivery, and continuous improvement of the organization's core IT operations functions—Infrastructure, Network, Service Desk, and Store Technology. Your mission is to ensure seamless, scalable, and reliable technology services that power stores, warehouses, and corporate teams.

You will play a critical role in driving operational maturity across infrastructure platforms, enabling innovation while delivering consistent uptime and performance. This includes leading cloud modernization, SRE adoption, automation, and the integration of service management frameworks to support a growing retail footprint.

You will collaborate closely with Business Solutions, Security, and Data & Development teams to ensure that technology operations are aligned with business priorities and deliver measurable outcomes. The VP of IT Operations will report to the SVP, Chief Information Officer.

Responsibilities Include :

Strategic Leadership & Vision

Define and execute a 3–5-year vision for IT Operations aligned with enterprise goals and transformation programs

Translate enterprise objectives into roadmaps across infrastructure, service management, and store systems

Serve as a strategic partner to executive leaders, enabling operational readiness for business growth

Evolve traditional infrastructure and support into a product-aligned, service-oriented model

Core Infrastructure & Technology Operations

Lead enterprise-wide infrastructure services, including cloud, data center, network, end-user computing, and retail systems

Oversee store Point-of-Sale platforms, hosting infrastructure, and corporate application operations

Ensure 24×7 service availability and performance for all production environments, including peak retail periods

Drive platform observability, resilience, and standardization across store and enterprise technologies

Service Management & Operational Excellence

Build and mature ITIL-aligned practices (incident, change, problem, configuration)

Lead service desk transformation, knowledge management, and shift-left / self-service automation

Champion proactive incident management and RCA practices to reduce unplanned downtime

Establish and monitor operational KPIs including MTTR, SLA compliance, and customer satisfaction

People & Vendor Leadership

Lead and develop a high-performing team across infrastructure, service delivery, and retail systems

Build skills in cloud operations, automation, SRE, and field support

Establish clear performance goals, succession plans, and learning pathways

Manage strategic vendor and MSP relationships with outcome-based SLAs and governance

Financial & Portfolio Management

Own OpEx and CapEx budgets for infrastructure and operations; ensure alignment with business value

Drive efficiency through consolidation, automation, and vendor optimization

Partner with Finance and the PMO to forecast resource needs and support program delivery

Provide executive transparency into project readiness, spend, and ROI

About the Pay

Base Salary Range : $220,000 - $280,000 Annually

Annual Bonus Program

Equity

401(k) Profit Sharing

Medical, Dental, Vision & More!

Final compensation will be determined based upon experience and skills and may vary based on location.

About You

10+ years in IT infrastructure, service delivery, or enterprise operations

5+ years in senior leadership roles with strategic and operational accountability

Retail technology experience (POS, store infrastructure) strongly preferred

Bachelor's degree or equivalent combination of experience and education; advanced degree or MBA preferred

Hands-on, outcomes-oriented operations leader with deep infrastructure knowledge and a passion for delivering reliable, customer-focused services

Thrive in complex, fast-paced environments; bring discipline, structure, and strategy to every initiative

Lead with empathy, think at enterprise scale, and deliver technology that "just works"

Strategic and operational thinker who drives alignment across people, process, and technology

Skilled communicator who translates technical issues into business impact

Proven team builder and mentor who fosters a culture of accountability, ownership, and continuous learning

Effective in vendor negotiations, contract management, and partner collaboration

Able to operate with urgency while building long-term stability

High integrity, strong business judgment, and customer-centric mindset

Deep understanding of hybrid cloud operations (AWS / Azure / GCP) and platform engineering

Demonstrated success implementing SRE, automation, and ITSM / ITIL practices at scale

Experience managing large vendor ecosystems and support teams across multiple locations

Strong command of budgeting, forecasting, and multi-year investment planning

"Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer : These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client"