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Quality Supervisor; Retail Distribution Center
Quality Supervisor; Retail Distribution CenterAshley Furniture Industries Inc • Lathrop, CA, United States
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Quality Supervisor; Retail Distribution Center

Quality Supervisor; Retail Distribution Center

Ashley Furniture Industries Inc • Lathrop, CA, United States
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  • [job_card.full_time]
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Quality Supervisor; Retail Distribution Center

Build Your Career with Ashley Furniture

Overview

The Quality Supervisor leads quality assurance operations within the Retail Distribution Center (RDC), ensuring product quality standards are maintained from receiving through delivery. The role involves supervising quality auditors, conducting root cause analysis, driving continuous improvement initiatives, and collaborating with warehouse, manufacturing, and engineering teams to resolve quality issues and optimize processes.

Schedule

Hours vary weekly. Will be required to work two Saturdays per month. Monday?Friday hours will vary from a start time of 5am, 8am, 9am, or 11am, and will work 8?hour shifts.

Pay

$25?$27 per hour

Key Responsibilities

Quality Assurance & Issue Resolution

  • Conduct or assist direct reports with troubleshooting, investigating, and auditing product and material quality issues
  • Communicate quality issues to appropriate production, warehouse, and engineering management teams
  • Conduct analysis and make recommendations to resolve quality problems
  • Make data?driven decisions to optimize quality outcomes and production efficiency
  • Perform root cause analysis on repetitive damage issues found in prep lanes and throughout the facility
  • Assist and suggest corrective action measures to management based on investigation findings

Quality Monitoring & Reporting

  • Audit, monitor, maintain, and present daily / weekly quality reports on process variation and product opportunities
  • Collect furniture repair data in shop and prep lanes; enter data into appropriate databases
  • Analyze data for recurring furniture defect issues and communicate findings to quality, warehouse, and manufacturing management using Continuous Improvement communication tools
  • Record all product return information and analyze for repetitive issues
  • Communicate quality trends and recommend improvements to warehouse, manufacturing, and quality leadership

    • Cross?Functional Collaboration

  • Collaborate with manufacturing and Retail Warehouse management to resolve quality and process opportunities
  • Build and maintain positive and collaborative relationships with RDC management teams
  • Work directly with warehouse team and manager to develop, test, and implement overall quality initiatives
  • Coordinate reviews of all new floor introductions with appropriate teams to identify assembly, handling / storage, repair material, delivery, and product opportunities
  • Report opportunities found to appropriate management and design / facilitate training when necessary

    • Audit Management & Training

  • Train, direct, and monitor quality auditors on projects and daily responsibilities
  • Develop and manage audit protocols and communication activities
  • Audit regularly to ensure standard operating procedures are being adhered to
  • Investigate product returns to determine root cause of damages
  • Train and mentor warehouse employees on the product return investigation process

    • Continuous Improvement & Process Optimization

  • Identify process improvement projects and opportunities
  • Lead process improvement teams as needed
  • Analyze product service claims for repetitive service reasons; communicate findings and make recommendations to manufacturing and quality management
  • Analyze replacement part requests for patterns and determine root cause
  • Identify products with repetitive delivery failures and make recommendations for product removal from sales floor to appropriate management

    • Compliance & Safety

  • Maintain responsibility for compliance to established processes through collaboration with RDC management team
  • Escalate non?compliance issues when appropriate
  • Maintain departmental equipment to ensure proper and safe operations
  • Maintain a safe work environment by ensuring employees wear PPE and follow safety compliance standards
  • Assist functional area Superintendent or Manager to improve systems of production control, standard operating procedures, safety, quality control, and performance management

    • Team Leadership & Employee Development

  • Make employment decisions and / or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments
  • Coordinate and manage the work of quality auditors by directing team members to meet department goals
  • Manage employee performance and assist employees in making improvements through coaching, mentoring, and administering performance reviews
  • Recommend, plan, and / or implement employee training and skill development activities
  • Audit, maintain, and ensure employee time?keeping and absentee records are accurate
  • Communicate company and departmental issues and goals through weekly team meetings, regular individual employee meetings, coaching, training, and company?offered learning opportunities
  • Facilitate employee growth and development

    • Resource Management

  • Manage resources to optimize equipment, facilities, employees, methods, and materials
  • Ensure availability of tools, equipment, and materials needed for quality operations

    • Qualifications

    Education

  • High school diploma or equivalent required
  • Associate or Bachelor's degree in Quality Management, Business, Supply Chain, or related field preferred

    • Experience

  • Minimum 3?5 years in quality assurance, quality control, or related field in manufacturing, distribution, or logistics environment
  • Minimum 2 years supervisory or leadership experience
  • Experience with furniture, retail distribution, or warehouse operations preferred
  • Root cause analysis and problem?solving experience required

    • Skills & Competencies

    Technical Skills

  • Proficiency with quality management systems and databases
  • Data analysis and reporting skills (Excel, Power BI, or similar tools)
  • Understanding of Continuous Improvement methodologies (Lean, Six Sigma, Kaizen)
  • Knowledge of quality control standards and inspection processes
  • Ability to read and interpret product specifications and quality standards

    • Leadership & Communication

  • Strong coaching and mentoring abilities
  • Excellent written and verbal communication skills
  • Ability to present findings and recommendations to management
  • Cross?functional collaboration and relationship?building skills
  • Conflict resolution and problem?solving capabilities

    • Analytical & Problem?Solving

  • Root cause analysis expertise
  • Critical thinking and data?driven decision making
  • Process improvement and optimization mindset
  • Attention to detail and accuracy

    • Safety & Compliance

  • Knowledge of OSHA safety regulations and PPE requirements
  • Understanding of warehouse safety protocols
  • Commitment to maintaining safe work environment

    • Who We Are

    At Ashley, were more than a businesswere family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. Were problem solvers with the grit to persevere during challenging times and innovators who wont coast when times are good. We create solutions, not excuses. And never settle for the status quo. Its the reason were always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

    Our Core Values

  • Without hesitation, uses candor and is direct in communication
  • Is tough?minded in working in and meeting the demands of reality
  • Always tells the truth and follows through on commitments

    • Ready to grow? Youve come to the right place. Ashley Furniture has a Growth Mindset, and once you join our team, youll learn from the best in the business.

    #J-18808-Ljbffr

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    Quality Supervisor Retail Distribution Center • Lathrop, CA, United States

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