Member Experience ManagerVirtualVocations • Houston, Texas, United States
Member Experience Manager
VirtualVocations • Houston, Texas, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Member Experience Manager who will drive member satisfaction and improve operational efficiency.
Key Responsibilities
Analyze member feedback to identify patterns and implement solutions to improve NPS
Leverage AI and analytics to extract insights from data and monitor trends
Translate member insights into actionable recommendations for cross-functional teams
Qualifications
Bachelor's degree or higher
5+ years in customer experience, operations, or analytics with a proven track record in improving NPS or CSAT
2+ years managing and developing high-performing teams
Expert-level analytical skills with experience using AI tools and data platforms
Experience in scaling processes while maintaining quality in dynamic environments
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