Sr. Dir Client Relations

Sr. Dir Client Relations

At Hays, we believe in being lifelong partners - to our people as well as our customers. With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. But joining Hays isn't just about being part of a global business leader, it's about making a difference in the world of work.

Equipped with the skills, solutions, and technological capabilities of a true leadership partner, we put our customers at the heart of everything we do. We deliver holistic workforce solutions, including RPOs and MSPs, to solve the challenges our customers face today, tomorrow and in the future.

Our knowledge through scale, deep understanding and our ability to meaningfully innovate is what sets us apart.

To support you in providing the advice, insights, and expertise our customers need to navigate a more complex world of work, we continually invest in your training and development and offer a rich variety of career opportunities across the globe.

Our culture is grounded in collaboration and inclusivity; we offer remote, hybrid, and office working options and encourage our colleagues to bring their authentic self to work.

A career at Hays means working with skilled people from diverse backgrounds who are encouraged to think beyond, building partnerships across regions while united by the Hays spirit and guided by our belief to always do the right thing.

Let's create your tomorrow

WHY JOIN HAYS?

We are seeking a dynamic and strategic Senior Director of Client Services to lead new and existing business development initiatives within the Strategic / National Accounts market. This role is responsible for identifying, securing, and expanding high-value client relationships, driving revenue growth, and positioning our recruitment solutions as indispensable to our potential clients.

Key Responsibilities

• Strategic Account Business Expansion
• Lead the end-to-end onboarding process, from proposal development to contract negotiation and implementation.
• Managing existing portfolio and future client integration
• Client Engagement & Solution Design
• Act as a trusted advisor to prospective clients, understanding their talent challenges and tailoring recruitment solutions accordingly.
• Collaborate with internal delivery teams to design scalable, compliant, and high-performing service models for clients.
• Present compelling business cases and ROI-driven proposals to senior stakeholders.
• Strategic Leadership
• Develop and execute business development strategy for strategic / national accounts aligned with company growth objectives.
• Monitor market trends, competitor activity, and client feedback to inform service innovation and positioning.
• Partner with marketing to create targeted campaigns and thought leadership content for audiences.
• Cross-Functional Collaboration
• Work closely with operations, legal, finance, and delivery teams to ensure seamless client onboarding and service delivery.
• Provide strategic input into pricing models, SLA frameworks, and compliance standards for contracts.
• Performance & Reporting
• Track and report on performance including revenue targets, and client satisfaction scores.
• Continuously refine business development processes to improve conversion rates and client retention.

Qualifications & Experience

What we will offer