Overview
UP TO $19 HOURLY with FULL BENEFITS + VACATION + BONUSES (IN OFFICE POSITION- NO REMOTE)
The Customer Advocate (CA) is the facilitator between Great Day Improvements, LLC (GDI) customers and the company. This position will be cross trained in various office roles for PTO coverage as well. The CA will be empowered to provide customers with assistance in all areas of the project.
Responsibilities
1. Execution of the “JUMP” program to ensure customer communication is maintained throughout the project
2. Main point of contact for the customer in handling a question or problem
3. Keep the customer updated with timely and frequent information about progress on the project
4. Facilitate customer resolutions by bringing together the appropriate GDI personnel
5. Maintain Customer Call Log
6. Other duties may be assigned
Qualifications
Applicant must have a minimum of two years’ experience in customer/client services, call center, help desk, or other applicable service related industries. Good problem-solving skills are required. Must be competent in the use of technology and be able to function proficiently in our IT systems; experience with Excel a plus. Must be well organized and have the ability to think on your feet. Must be proactive in your approach to managing customer interactions, customer expectations, and be able to work within the organization to provide the customer win-win solutions. Lastly, the CA must have great business sense and judgement.
PERFORMANCE EXPECTATIONS:
1. Customer resolutions within 24 hours or less
2. JUMP program executed 100%
3. Net score 90% or better in communication on customer service survey
4. Online reviews for 10% of all installed jobs
GDI is an Equal Employment Opportunity Employer
#INDGDI
CUSTOMER PROCESSING SPECIALIST • Phoenix (Tempe), AZ, US
Improving the lives of those with chronic care diseases while providing solutions to our customers.Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by hel...[internal_linking.show_more]
Help empower our global customers to connect to culture through their passions.As a Customer Service Specialist, you'll assist our most valued users and resolve escalated concerns for our customers...[internal_linking.show_more]
Service Authorizations Team Member.Are you looking to make a difference in people's lives while directly impacting the growth of a high-caliber startup in Phoenix? Super is looking to add a talente...[internal_linking.show_more]
At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry.Our differentiation begins w...[internal_linking.show_more]
Partners Personnel is seeking a high energy, detail oriented, self-driven Bilingual (Spanish/English)Client Specialist with Recruiting Experience to join our awesome Phoenix, AZ branch!.We are a li...[internal_linking.show_more]
We are seeking a Senior Solutions Specialist with deep functional expertise in Certinia, particularly in Finance and Operations.The ideal candidate will have experience across multiple implementati...[internal_linking.show_more]
When you join us, you become part of a team passionate about making a meaningful impact across various sectors, including commercial aerospace, defense, advanced computing, next-generation communic...[internal_linking.show_more]
We are Farmers where ambition meets opportunity.At Farmers, we're not just known for unforgettable jingle we're a team with a passion for purpose and making a real difference in people's lives.We d...[internal_linking.show_more]
Teletrac Navman's goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their ope...[internal_linking.show_more]
Customer And Billing Specialist.Spear Education is seeking a Customer & Billing Specialist who can turn complex billing issues and critical customer moments into long-term loyalty.This role is a ke...[internal_linking.show_more]
Job Title: Customer Success Specialist.Reports to: Director Operations, USA.Valet is a Canadian technology company transforming the way people interact with.We develop smart building software and i...[internal_linking.show_more]
The Customer Success Specialist is responsible for driving engagement, retention, and revenue growth across an assigned book of business, customer segment, or territory.This role proactively manage...[internal_linking.show_more]
Join us for an exciting career with the leading provider of supplemental benefits!.Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build ...[internal_linking.show_more]
At our Phoenix MRO, we specialize in the repair of electronic components for aircraft.As a Customer Account Specialist with our team, you will be the face of our organization, interacting with inte...[internal_linking.show_more]
Through its robust suite of tools, Realtor.Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence ...[internal_linking.show_more]
At our Phoenix MRO, we specialize in the repair of electronic components for aircraft.As a Customer Account Specialist with our team, you will be the face of our organization, interacting with inte...[internal_linking.show_more]
The Customer Success Specialist is responsible for driving engagement, retention, and revenue growth across an assigned book of business, customer segment, or territory.This role proactively manage...[internal_linking.show_more]
Chemical Strategies is now hiring a Account Manager (Customer Service) for our location in North Phoenix, AZ.THIS IS NOT A REMOTE OR HYBRID POSITION.Competitive hourly pay range $19.Great insurance...[internal_linking.show_more]
