Medical Receptionist - 9N Surgical Stepdown Unit - Part- Time - 19 : 00-23 : 00 Mon-Fri

Patient Care Unit Clerk

Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication.

The Surgical Stepdown unit (9 North) is a 27-bed progressive care inpatient adult unit. Our unit is a critical care unit that specializes in the care of the post-operative surgical patient including thoracic surgery, oncology-endocrine surgery, emergency general surgery, and head & neck surgery, among others. The patients admitted to the surgical step-down unit generally require cardiac monitoring, continuous pulse-oximetry, and more frequent assessments and interventions than can be provided in the general acute care setting. Our focus is to provide high quality intensive patient care with a wide variety of surgeries and diagnosis. Our unit provides our staff with the opportunity for professional and personal growth in a fast-paced work environment.

Shift : Part-Time Monday - Friday 7 pm - 11 pm (20 Hours per week)

All Employees (Night shift & PRN included) are required to attend hospital orientation during regular daytime hours during the first week of employment.

Preferred Qualifications :

Previous administrative experience in a medical setting

Flexible availability

Professionalism and reliability

Excellent communication and teamwork skills

High emotional intelligence

Important Instructions for All Candidates :

Current Vanderbilt employees must apply via the internal job board. To do so, log in to Workday and search for "internal jobs." Your work information will not automatically populate, so be sure to enter this information manually and upload an up-to-date resume.

All candidates should upload an updated resume in Word or PDF format, including start and end dates (month & year) for all relevant positions.

Key Responsibilities :

Processes orders according to guidelines, follows computer downtime procedures.

Enters and updates information in computer system to assure current information and retrieves data accurately.

Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.

Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.

Uses telephone, patient call system, beeper / paging system, fax / copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.

Orders, maintains and uses supplies in a cost effective manner.

The responsibilities listed are a general overview of the position and additional duties may be assigned.

Technical Capabilities :

Customer Service (Novice) : A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.

Patient Documentation (Fundamental Awareness) : The ability to receive and record patient information.

Telephone Skills (Fundamental Awareness) : Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.

Core Accountabilities :

Organizational Impact : Performs tasks that are typically routine that may impact team's performance with occasional guidance. Problem Solving / Complexity of work : Utilizes some discretion and research to solve routine problems. Breadth of Knowledge : Applies knowledge of standards, established processes and procedure that apply to your own job. Team Interaction : Provides guidance to entry level co-workers.

Core Capabilities :

Supporting Colleagues : Develops Self and Others : Continuously improves own skills by identifying development opportunities. Builds and Maintains Relationships : Seeks to understand colleagues' priorities, working styles and develops relationships across areas. Communicates Effectively : Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services : Serves Others with Compassion : Invests time to understand the problems, needs of others and how to provide excellent service. Solves Complex Problems : Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. Offers Meaningful Advice and Support : Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality : Performs Excellent Work : Checks work quality before delivery and asks relevant questions to meet quality standards. Fulfills Safety and Regulatory Requirements : Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : Demonstrates Accountability : Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work / service. Stewards Organizational Resources : Displays understanding of how personal actions will impact departmental resources. Makes Data Driven Decisions : Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : Generates New Ideas : Willingly proposes / accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. Applies Technology : Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. Adapts to Change : Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications :

Responsibilities :

Certifications :

Work Experience :

Relevant Work Experience

Experience Level : Less than 1 year

Education :

High School Diploma or GED

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE / Vets / Disabled.