Senior Technical Support Engineer

A company is looking for a Sr. Technical Support Engineer to provide high-quality technical support for its products.

Key Responsibilities

Act as a Tier 2 escalation point for advanced customer issues

Lead support efforts for critical customers and coordinate with Customer Success Managers

Mentor and train new team members while proactively improving support processes

Required Qualifications

5+ years of experience supporting complex, Linux-based enterprise software applications

5+ years of experience with Kafka, Kubernetes, and Docker components

5+ years of SQL experience, including constructing complex statements in MariaDB / MySQL

5+ years of Linux administration experience, including scripting capabilities

5+ years of networking experience, including familiarity with firewalls and routers