Service Coordinators

Service Coordinators

Jobs for Humanity is collaborating with Upwardly Global and with Nichols Enterprises to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name : Nichols Enterprises

SUMMARY : Charlton Oil and Propane in Charlton is seeking to fill a full-time experienced year-round permanent SERVICE COORDINATOR position for first shift, 40 hours / wk., Mon.-Fri., 8-hour shifts, wage $24-27.50 / hr. who will manage the process of new customer installations, service calls, and annual cleanings. The Service Coordinator will be responsible for the efficient scheduling and dispatching of the Master Plumber, LP Gas Installer and the Service Technicians, ensuring timely and effective service delivery to clients. This role involves scheduling and emergency scheduling, managing work orders, and the processes of permitting and communicating with customers. The Service Coordinator will also handle administrative tasks and provide support to ensure smooth operations within the service team. This role requires good organization, ability to multitask, customer relations and working with a team of service technicians. Previous experience in the energy industry, contracting, construction, or home improvement is desired.

Duties

Service Operations :

• Manage daily operations of service activities, ensuring timely and efficient dispatching and job completion.
• Manage permit applications, track inspections, and approvals. Learn permitting processes based on each town served.
• Monitor and manage service calendars and schedules to ensure timely completion of appointments and schedule follow-up services when necessary.

Customer Service :

Safety and Compliance :

Requirements

Experience working within a team of contractors / service employees

Proven experience in scheduling, customer service, or administrative roles

Experience using online service scheduling tools like housecallpro, jobber, servicetitan or similar a plus

Relevant experience in the energy industry, contracting, construction, or home improvement is desired

Strong communication and customer service abilities

Strong organizational and problem-solving skills

Ability to learn and participate in classroom and online training

Able to pass CORI check