Google Workspace Support Engineer

A company is looking for a Google Workspace Support Engineer.

Key Responsibilities

Support 60+ clients across Google Workspace and GCP, ensuring quality onboarding and support experiences

Update knowledge bases and produce quality support metrics for client domains and the Technical Support team

Collaborate with various teams to enhance client experiences and contribute to client Quarterly Business Review meetings

Required Qualifications

Minimum 5 years of experience in public cloud provider environments, preferably Google Workspace and GCP

2+ years of experience configuring and administering SaaS applications

2+ years of experience managing distributed global support teams

Experience in designing and delivering support metrics dashboards and reports

Bachelor's Degree preferred