Program Manager

"Join GD Resources for dynamic opportunities in business management and IT, where innovation meets excellence."

About the Company :

GD Resources is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. GD Resources provides dynamic opportunities for veterans and professionals alike to contribute to innovative projects and drive success in a collaborative and supportive environment. Join us to make a difference, advance your career, and grow with a company that values integrity, diversity, and continuous improvement.

Job Title : Veterans Resource Center Consultant (Program Strategy & Operations)

Location : Hybrid Stamford, CT (on-site Tuesdays & Thursdays)

Rate : Commensurate with experience (W2 / 1099), project-based up to 30 hrs / week

Position Overview :

We're seeking a consultant to elevate a municipal Veterans Resource Center through strategic planning, program design, and day-to-day operational support. You'll formalize standards and workflows, recommend and help implement a modern CRM, and build partnerships that improve access to benefits, transportation, emergency assistance, and social services for veterans and their families. Ideal candidates bring experience in veteran-serving programs, CRM selection / rollout, volunteer training (including trauma-informed care), and measurable performance frameworks.

Responsibilities :

• Assess how the Center currently operates and write clear, practical SOPs for every key function (intake, data capture, follow-up, privacy). Include what the veteran experience should look like from arrival to resolution.
• Recommend and help implement a fit-for-purpose CRM (e.g., Salesforce or equivalent) for registering and tracking visits, outcomes, and follow-ups; define data protection protocols. (Center will fund the CRM; consultant should not price the software.)
• Propose a core slate of programs based on local needs and national best practices (e.g., transportation to medical appointments via rideshare and emergency financial assistance to prevent homelessness).
• Design and deliver training for volunteers and municipal service representatives-covering trauma-informed care, resource navigation, and VA benefits assistance.
• Develop a plan to engage experienced Veteran Service Officers (VSOs) to mentor the volunteer team and strengthen case support.
• Lead outreach and networking to expand partnerships with regional agencies and veteran-focused organizations; raise the Center's visibility and credibility.
• Provide a realistic project timeline with milestones and deliverables aligned to the grant period (anticipated start December 2025; funds available through September 2026).
• Be on-site and actively engaged in Center operations on Tuesdays and Thursdays; work hybrid otherwise.

Qualifications :

GDR is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to equal opportunity in all aspects of employment, including hiring, promotion, compensation, and benefits.