Hotel Guest Service Representative

Hotel Guest Service Representative, Hampton Inn & Suites Phoenix Downtown

Join a 2025 USA Today Top Workplace Winner! Starting at $17.00 per hour, experienced candidates may qualify for a higher wage. Must be able to work a mixture of 7-3pm, 3-11pm shifts 4-5 days a week including weekends and holidays.

Must have a minimum of 1 year of customer service and or hotel front desk experience.

Why You'll Love Working Here

The Hotel Guest Service Representative position is more than a job, it's a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we've created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Hampton Inn & Suites Phoenix Downtown.

How You'll Make An Impact

The Hotel Guest Service Representative provides courteous, prompt service to our guests by answering the property's phones, making reservations, checking guests in / out and interacting with guests in a friendly and professional manner to create a memorable personalized experience.

Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment.

Provides highest level of service by anticipating, listening attentively, and responding promptly to guests' requests and complaints to meet and exceed guest expectations.

Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box."

Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue.

What Success Looks Like

• Customer service experience
• Accurate cash handling experience
• Strong oral and written communication and interpersonal skills
• Strong attention to detail, organization, and follow-up abilities
• Positive attitude, outgoing, friendly
• Ability to work effectively and efficiently in a fast-paced setting

What Will You Get At NCG Hospitality?

The Hampton Inn & Suites Phoenix Downtown is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development

Team Member Perks

Health & Wellness Benefits

Financial Support

NCG Hospitality is proud to be an Equal Opportunity Employer.