Director, Platinum Access Business Development - Olympic & Paralympic Games

Director, LA 28 Platinum Access Business Development

The Director, LA 28 Platinum Access Business Development is a key role within the On Location Custom Product Development and Sales Strategy initiative with a primary responsibility for driving new business development and account management. Critical to the commercial success of the entire On Location business with a focus on the IOC (and more specifically LA 2028), the Director will be responsible for developing a turnkey strategy solution to build customized hospitality products that meet a variety of corporate group's and / or individuals' program needs, while keeping the business's priorities in mind. Working with a variety of division leads including but not limited to pricing & inventory management, sales, marketing, legal, technology, finance, and program management (delivery / operations) to meet and exceed client expectations as well as create effective & efficient processes and a positive & productive working environment. More specifically, this role will be responsible for coordinating with the Program Management team to develop a strong operations structure that will support the delivery of the contractual program elements. A strong sales background in a global events position paired with an understanding of the Global Sporting Industry (e.g. Olympic Movement and FIFA Property) is critical. This role will be responsible for developing and / or adapting effective sales collateral and communications that appeal to this specific high-profile and highly invested audience.

Primary Responsibilities :

Business Operations

o Establish and implement initiatives leveraging technology systems and tools to enhance efficiency and streamline operations

o Develop and maintain a strong working relationship with all functional areas / workstreams; available to assist other related projects, as needed

• Maintain working knowledge in the following areas :
• Commercial and Stakeholder / Affiliate Product Offerings and Inventory
• Platinum Access Products, for each OL property
• Competition venue locations and event schedules
• Authentic cultural experiences and local interests, specifically as it relates to B2B, corporate guests, and HNWIs
• Author and distribute event-related communications to applicable staff
• Ensure a continued understanding and appreciation of the wider business objectives of On Location and the client
• Execute all other duties assigned by the team or leadership

o Business Development

Other Duties & Responsibilities :

Team Management : one-on-one, performance management, team development, staff training, reinforcement of & accountability for processes, etc.

Develop, document, and implement specific procedures, systems, and operational efficiencies

Participate in post-event review meetings regularly

Provide input on performance reviews, bonuses, and merit increases

Monthly expense and / or event budget reconciliations, as needed

Drive focus on Continuous Quality Improvement

Maintain a customer-first approach by looking at the entire event ecosystem through the lens of the customer journey

Lead by example, model our core values, and set the pace for the rest of the team while inspiring creativity and innovation

Communicate expectations and establish clarity regarding job responsibility and task ownership; help the team prioritize, stay focused, and organized

Extensive collaboration and communication within the team and across workstreams

Situation analysis and decision making; identify, understand, and remove roadblocks

Travel :

Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays. International travel may be required throughout the year, including extended periods of remote work within local offices within host cities. Expected travel may range from 15-20% annually and 1-2 months of continuous travel during rightsholder events.

Qualifications :

Bachelor's Degree in Hospitality, Business Development, Account Management, or a related field, or equivalent experience required

Experience in a management position (minimum of 10+ years), preferably in a B2B role or within the travel and hospitality industry

Proficiency in Salesforce, Airtable, Keynote (Apple), Microsoft Office applications (particularly Excel, Outlook, and PowerPoint), and Adobe (particularly InDesign and Photoshop)

Preferred Education and / or Experience, Knowledge, Skills, and Abilities :

Proven record of building and maintaining client relationships and managing complex corporate accounts

Experience with B2B, corporate groups, and / or high-touch guest services, experience execution and / or event operations

A hands-on approach with the ability to execute customized and curated solutions for B2B and / or corporate clients

Understanding of the entertainment landscape including the business of sports, fashion, culinary, and other cultural verticals

Exceptional interpersonal skills a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills

A creative, innovative, and strategic thinker with excellent time-management, organizational and supervisory skills as well as the ability to thrive in a high-pressure, deadline-driven environment