Loss Mitigation Agent - Cancelled Orders & Denied Entries

Loss Mitigation Agent - Cancelled Orders & Denied Entries

Our Loss Mitigation team is growing! This team is responsible for reducing the financial losses for all of Automatiq's stakeholders (the company and ticket sellers). We are seeking a detail oriented and highly organized agent to focus on orders that had cancellations and denied entries. The agent will be responsible for thoroughly investigating issues to determine the root cause and will work with the respective marketplace and seller to reconcile any associated penalties.

Responsibilities

• Accurate logging of notifications of penalties from the marketplace and performing initial processes
• Follow steps to determine if potential penalty is an accurate assessment of the issue
• Gather necessary documentation or evidence (if applicable) in order to dispute the marketplace's claim
• Communicate with the marketplaces & present the proof in defense of the seller
• Communicate with the customer / seller proactively in case any additional information is needed and provide updates accordingly
• Keep accurate & detailed notes on the status of the corresponding claim
• Collaborate with team members and / or other departments to determine the best solution for the claim in question
• Manage the respective Intercom team inbox for inquiries to the Loss Mitigation Department

Qualifications

$22 - $23 an hour. This role will also be eligible for an annual discretionary bonus.

Automatiq is the only end-to-end software platform in the live event ticketing market. Our industry-leading technology empowers businesses and individuals to seamlessly find, price, process, and distribute tickets, giving users a competitive edge in a dynamic marketplace. We are a product-led, high-growth software company, looking for motivated self-starters who thrive in fast-paced environments. At Automatiq, we embrace a remote-first culture with a flat hierarchy, where every team member plays a direct role in shaping the company's success.

Fair Chance Notice for California Applicants : Automatiq considers qualified applicants with arrest or conviction records. Criminal history disclosure or background checks occur only after a conditional job offer. A criminal history may have a direct, adverse, and negative relationship with the following duties of the role : Access to sensitive financial and banking information, transaction data, privileged information, proprietary information, etc. Interactions with customers, employees, vendors, agents, and third parties. Such a history may potentially result in the withdrawal of a conditional offer of employment. If a conviction directly related to the job raises concerns, candidates will have the opportunity to explain circumstances surrounding the conviction, provide mitigating evidence, or dispute the background report.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.