Project Coordinator at Granite Telecommunications Quincy, MA

General Summary Of Position

Schedule and support field technicians via email and phone calls to dispatch service calls to customer sites. Work with internal teams and systems to communicate progress and escalations. Field and triage customer calls to help begin resolution process immediately.

Duties And Responsibilities

Work 20-30 tickets per day

Manage techs in the field and assist with resolution of issues

Track and upload deliverables

Manage small projects and rollouts

Work closely with internal Granite teams

Required Qualifications

Excellent PC skills (Microsoft Office)

Typing skills are a MUST

Excellent communication skill (written and verbal)

Ability to multitask and follow issues through to completion

Decision making skills

Superb Attention to Detail

Ability to solve problems creatively

Preferred Qualifications

Service Dispatch / Scheduling experience

Project Management / Coordination experience

Customer phone call experience

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