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Behavioral Health Outreach Specialist - 245836
Behavioral Health Outreach Specialist - 245836Medix • West Palm Beach, FL, United States
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Behavioral Health Outreach Specialist - 245836

Behavioral Health Outreach Specialist - 245836

Medix • West Palm Beach, FL, United States
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  • [job_card.full_time]
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Behavioral Health Outreach Professional

Position Summary

The Behavioral Health Outreach Professional serves as the primary community-facing representative responsible for identifying, engaging, and recruiting individuals who may benefit from behavioral health research services. This role focuses on outreach, relationship-building, and guiding potential clients through the intake and enrollment process. The ideal candidate is motivated by connecting people to care, comfortable conducting proactive outreach, and skilled in communicating the value of behavioral health programs.

Key Responsibilities

Patient Recruitment & Engagement

  • Conduct proactive outreach to identify individuals who could benefit from behavioral health support.
  • Approach, engage, and build rapport with prospective clients; clearly explain available services and program benefits.
  • Use motivational interviewing and other engagement techniques to encourage participation and enrollment.
  • Follow up with potential clients via phone, text, email, or in-person contact to support interest and move them toward intake.

Enrollment & Navigation

  • Verify eligibility criteria and ensure individuals are referred to the appropriate program or service.
  • Maintain regular communication with individuals throughout the enrollment phase to reduce drop-off and increase successful intake completion.

    • Community Relationship-Building

  • Develop and maintain referral pathways with community partners, providers, social service agencies, and organizations that serve high-need populations.
  • Attend community events, fairs, and meetings to promote services and recruit potential clients.
  • Collaborate with internal teams to ensure smooth handoffs between outreach, intake, and clinical care.

    • Tracking & Reporting

  • Maintain accurate records of outreach contacts, leads, follow-ups, conversions, and enrollment outcomes.
  • Use tracking tools or databases to monitor patient recruitment metrics and progress toward recruitment goals.
  • Provide feedback to leadership on trends, barriers, and opportunities for outreach and recruitment improvement.

    • Qualifications

    Required :

  • Bachelor’s degree in psychology, social work, public health, human services, marketing, or a related field (or equivalent experience).
  • Experience in patient recruitment, outreach, case management, or community engagement.
  • Strong interpersonal, communication, and customer-service skills.
  • Ability to connect with diverse populations and engage individuals who may be hesitant about behavioral health services.

    • Preferred :

  • Bilingual skills.
  • Experience in behavioral health or healthcare enrollment.
  • Familiarity with local community resources and healthcare systems.

    • Core Competencies

  • Persuasive communication and engagement
  • Relationship-building
  • Cultural competency and empathy
  • Goal-oriented mindset
  • Strong organization, tracking, and follow-up skills
  • Professional boundaries and ethical practice
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    Behavioral Health Specialist • West Palm Beach, FL, United States

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