Director, Well-Being Services (Los Angeles)

We are seeking a highly organized, people-oriented Director, Well-Being Services , to oversee a dynamic, multidisciplinary virtual care team. This individual will manage the operational performance and professional development of a group of clinical and non-clinical providers including advanced practice providers (APPs), occupational therapists, RDs, LCSWs, and health coaches who deliver patient care virtually as a part of Blue Zones Health Wellbeing Services.

This role partners closely with the Clinical Supervisor (Chief Clinical Officer) to ensure the team delivers high-quality, efficient, patient-centered care. Significant clinical experiences, strong management, analytical, and communication skills are essential to ensure the team meets productivity, quality, and engagement goals.

The compensation range for this role is $150,000 - $175,000 annually.

Key Responsibilities

Team Performance & Operations

• Monitor and manage team performance against defined KPIs including productivity, patient satisfaction, care quality, privacy compliance, scope of practice, protocol alignment, and patient-provider connection rate.
• Own team fill rate ensuring patient demand is matched with provider capacity and optimizing schedules for efficiency.
• Oversee daily and weekly operations of assigned care team, including staffing levels, scheduling, and resource allocation.
• Own the development of, planning, scheduling of Virtual Prescription coaching classes. Collaborate with Marketing team to achieve enrollment goals for Virtual Prescription coaching classes.
• Collaborate with Community team to schedule, staff, and optimize community events where provider staff are present.
• Identify missing or inefficient protocols. Collaborate with clinical and product leadership to design improvements.
• Identify potential deviations from scope or protocol and escalate appropriately to clinical leadership for review or intervention.
• Partner with Clinical Supervisor to ensure alignment between operational performance and clinical quality standards. (dashboard)
• Host case conferences (or facilitate them with CCO or clinical lead leading them)

Team Development & Leadership

Quality & Continuous Improvement

Qualifications and Requirements

For more information about Blue Zones Health, check us out at www.bluezoneshealth.com.

Blue Zones Health does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or any other protected status under applicable law.