Service Desk TechnicianVirtualVocations • Garland, Texas, United States
Service Desk Technician
VirtualVocations • Garland, Texas, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Service Desk Technician (Tier 1) to provide technical support to corporate clients.
Key Responsibilities
Provide support via phone, e-mail, and chat for various PC hardware and software applications
Troubleshoot issues related to Microsoft Operating Systems and Office products
Handle 50-60 support issues per day efficiently and utilize Active Directory for user management
Required Qualifications
Trade School Certificate or Associate Degree in a related field
1 year of experience in a call center or service desk environment
Knowledge of Windows 7, Windows 10, and Office 365 support
Experience with ticketing systems like ServiceNow
Proficient use of Microsoft Office applications
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Service Desk Technician • Garland, Texas, United States
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