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Field Service Technician I
Field Service Technician ICanon • Providence, RI, US
Field Service Technician I

Field Service Technician I

Canon • Providence, RI, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

About the Role

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We’re actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

Your Impact

In this position, you’ll be accountable for :

  • Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
  • Meeting customer demands by providing efficient, responsive, and accurate Field / Shop / on-site maintenance.
  • Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
  • Showcasing strong customer communication and satisfaction skills.
  • Maintaining the performance of assigned machines.
  • Facilitating performance at a level which helps to achieve the branch / district’s overall metric targets.

About You : The Skills & Expertise You Bring

Please note : this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Do you meet these requirements?

  • Hold a High School diploma or equivalent experience required.
  • Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
  • Ability to travel (valid driver's license and acceptable driving record necessary).
  • Required to take all necessary steps to obtain security and / or other clearances required by customers to enter the customers' premises.
  • Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping / kneeling).

    • We are providing the anticipated rate for this role : $19.00 - $26.31 hourly.

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