Beverage Equipment Field Service Specialist

Job Description

Job Description

Join Revive™ Service & Restoration as a Beverage Equipment Field Service Specialist

At Farmer Brothers, our Revive™ Service & Restoration team installs, maintains, and restores coffee and tea brewing systems for customers who count on perfectly brewed beverages every day. Picture your morning : you review your route, load the right parts, and head out to support cafes, restaurants, and workplaces across your territory. You troubleshoot a brewer that won’t heat, swap a valve on a dispenser, and close out each call with meticulous notes so the next visit is seamless.

What your day looks like

• Travel within your assigned region to install, repair, remove, and commission commercial coffee and beverage dispensing equipment.
• Handle both scheduled and unscheduled work : preventative maintenance, emergency service calls, site surveys, and new installations.
• Rotate through after-hours on-call duty, including weekends, to support customers when it matters most.
• Manage your vehicle stock : maintain correct spare parts levels and reorder within replenishment guidelines.
• Document everything : complete call closures, record accurate details of work performed and time spent, finalize invoices, and capture customer signatures.
• Collaborate on project planning : help schedule and execute equipment rollouts and installations.
• Communicate clearly and promptly with customers and internal teams; relay customer feedback and requests to management or other departments.
• Honor service level agreements and prioritize tasks to meet expectations and timelines.

Schedule & travel

What you bring

How you’ll succeed