Head of Client Services

Head Of Client Services

NeoReach is a creator-technology company and influencer marketing leader trusted by Fortune 500 brands, global enterprises, and disruptive startups to deliver campaigns that move culture and drive real business outcomes.

We blend agency excellence with technology innovation, powering programs through proprietary creator-data infrastructure, performance tools, AI-enabled workflows, and a platform ecosystem that makes influencer marketing more intelligent, more scalable, and more ROI-driven.

As we enter our next chapter, we are elevating our client experience, expanding our managed services division, and deepening our commitment to delivering creativity, clarity, and meaningful impact for every brand we work with.

The Head of Client Services will be a cornerstone of that expansion and will help shape how we service clients, how we scale, and how we define best-in-class partnership in the creator economy.

The Head of Client Services is a senior leadership role responsible for owning NeoReach's client portfolio, elevating the quality of our work, and leading a high-performance team of campaign operators, account directors, and talent managers.

This is not a maintenance role. It is a builder role. You will have the mandate to redesign processes, establish standards, and influence the evolution of our client services organization and tech-enabled service offering.

You will serve as a strategic partner to our largest clients while giving your teams the clarity, leadership, and direction needed to deliver at the highest level. You will operate at the intersection of social strategy, creator partnerships, operational excellence, and product evolution, partnering directly with the executive team to push innovation forward.

This role is ideal for someone who wants to step into true ownership rather than simply manage accounts.

Key Responsibilities :

Client Leadership and Strategic Partnership :

• Own the senior-level relationships across NeoReach's highest-value accounts and ensure trust, transparency, and long-term retention.
• Lead strategic conversations that help brands navigate culture, social platforms, and creator ecosystems with clarity and confidence.
• Challenge assumptions, guide decision-making, and ensure programs are built on insight-driven strategy rather than guesswork.

Team Leadership and Culture Building :

Operational Excellence and Process Ownership :

Innovation, Product Influence, and Tech Enablement :

Revenue, Margins, and Account Growth :