AWS Connect - Lead / ManagerSynergy Technologies • Providence, RI, United States
AWS Connect - Lead / Manager
Synergy Technologies • Providence, RI, United States
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Amazon Connect (Contact flows, routing profiles, queues, telephony) Experience designing and integrating microservices / APIs (Java, Node.js preferred). AWS Lambda, Lex, S3, CloudWatch, DynamoDB, IAM, API Gateway Deep understanding of IVR systems, telephony, SIP, call flows , and BFSI customer service journeys.
Role : Lead / Senior Manager – AWS Connect
Location : Remote
Required Skills & Experience
- 12+ years of IT experience with at least 5+ years in AWS Connect and cloud contact center architectures .
- Proven leadership in Cisco-to-AWS migration programs , IVR modernization, and chatbot / voicebot transformation.
Strong hands-on knowledge of :
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