Customer Success Manager

A company is looking for a Customer Success Manager.

Key Responsibilities

Act as the primary point of contact for approximately 100 customer accounts, managing relationships and expectations

Guide customers to maximize business value from the platform, providing training and resolving issues

Monitor account health, proactively engage customers, and mitigate churn risks through effective communication and support

Required Qualifications

2+ years in customer-facing roles, such as customer success or account management

A customer value and ROI-driven mindset

Experience in product training and customer engagement

Self-motivated with the ability to work effectively in a remote setting

Project management skills and experience are a plus