Information Technology Specialist Department of Mathematics UTK

Description

This position provides specialized and comprehensive computing support for the Mathematics Department. Operates as the departmental expert for support and problem resolution for desktop and laptop computers and peripherals networked printers and classroom technology. Performs both local and remote testing to assist faculty staff and students in the Math Department with complex software and hardware problems. Installs maintains configures and troubleshoots problems for over 250 desktop and laptop computers computing labs peripherals and software applications.

Analyzes requests for equipment and infrastructure upgrades or changes and makes effective recommendations for purchases in consultation with supervisor. This position works with faculty staff and graduate students on information technology related issues and projects. Trains and develop training documentation for users on the use of software and hardware. Educates supports and trains users in all aspects of computer and computer peripheral usage. Fundamentally supports the departments mission.

Responsibilities

Computer Support :

Build deploy manage update and back up computers for about 250 users.

• Troubleshoot technology problems with users on desktop and laptop computers peripherals and printers
• Maintain about 25 network printers
• Consult with faculty staff and students to design and implement technology equipment and resources for complex computing needs
• Research hardware and software computing trends to make recommendations
• Determine future hardware and software needs and make recommendations for purchase in consultation with supervisor
• Provide support to math events conferences and hybrid meetings to include equipment setup streaming and other duties

Training and Documentation :

Train and provide instruction for users on the use of desktop and classroom technology

Communication and Social Media Outreach :

Help develop research and manage social media profiles for the department

Qualifications

Required Qualifications

1-2 years of technical support in a client-server environment

Ability to prioritize and respond in a timely fashion to formal and informal requests for support or training

Ability to learn new technologies and participate in continuing education

Ability to work with autonomy and solve complex problems

Excellent verbal and written communication skills

Technical problem-solving skills

High degree of personal accountability

Strong ability to function as part of a team to achieve the stated goals of the department and respond e ff ectively to help requests

Ability to adapt rapidly to an ever-changing complex computing environment

Preferred Qualifications

Experience with office software (Microsoft Adobe and Google)

Knowledge and skill with Windows Apple and Linux desktop management and deployment

Work Location :

Compensation and Benefits

Application Instructions

For full consideration interested individuals should provide the following :

Required Experience :

IC

Key Skills

Computer Hardware,IT Experience,Network Administration,Network Support,LAN,Computer Networking,Computer Skills,Windows,Sharepoint,Teaching,Operating Systems,Leadership Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 45000 - 55000