Service Center Manager

Service Center Manager

About Model 1 Commercial Vehicles : Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation's largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you. Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what's next. It's the strength of our relationships both with customers and manufacturers that allows us to keep a finger on the pulse of what our customers need and what's possible to not just source but create together. Whether it's custom-built vehicles or alternative fuel and electric vehicle (EV) options, customers have a partner from challenge all the way through solution and beyond.

Our Core Values : At Model 1, we are committed to living our core values :

Solving Problems : Trust what you know. Work together to find solutions. See every angle and figure it out.

Setting the Tone : Establish the mood that puts others at ease. Be the person that you'd want to interact with approachable and transparent.

Drive Forward : Keep your eyes up to see what's ahead. Imagine better methods. Seize opportunities. Move the business and the market, meaningfully.

Find Balance : Match your energy at work to your energy with family, friends, and community. Decide and align your priorities. Pour into yourself and those around you.

Own It : Take the extra step. Fix issues when they come up. Care from start to finish. Do the right thing, every time.

Job Summary : The Service Center Manager oversees all day-to-day operations of the service branch with a business owner mindset. The position is responsible for managing the day-to-day activities of the service department, supervising shop foreman / technicians, service advisors, and other branch operations staff, ensuring exceptional customer satisfaction, and driving profitability through efficient operations and up selling of services, balancing customer growth, team enablement, and system discipline with clear P&L ownership and proactive communications.

What You Will Gain :

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

Responsibilities

Scope & Authority :

Key Responsibilities :

Outreach plan by segment; quarterly key-account reviews; service and parts growth targets.

Service office and shop staff oversight; clarify roles & cross-train.

Monitor branch performance KPIs (e.g., Shop efficiency related to Tech Utilization / Efficiency, Branch Gross profitability, safety, customer satisfaction)

Huddles / toolbox talks; PPE / housekeeping; incident reporting & corrective actions.

Labor Utilization and efficiency 80-85%

Hiring plan & onboarding; SOPs & KPI boards; backlog burn-down; reach steady-state KPIs

Qualifications

Qualifications :

Physical Requirements :

At Model 1, we are committed to living our core values of Solving Problems, Setting the Tone, Drive Forward, Find Balance and Own It.