Clinical Operations Manager (MSN, NP Required)

Job Description

Job Description

Puzzle Healthcare is hiring a Clinical Operations Manager to support our teams in Georgia, Texas, and Illinois.

Description

We are seeking an experienced Clinical Operations Manager to support the growth, onboarding, and operational success of our clinical providers across assigned regions. In this role, you will partner closely with regional and clinical leadership to ensure a smooth provider experience from interview through launch and beyond. This position emphasizes coordination, communication, and clinical workflow support, offering a structured weekday schedule and the opportunity to make a meaningful impact on care delivery within a PM&R-focused organization.

Key Responsibilities

• Conduct interviews with prospective clinical providers across assigned regions, supporting hiring decisions and workforce planning.
• Coordinate onboarding for new providers, ensuring clarity around credentialing requirements, expectations, workflows, and start dates.
• Collaborate with Regional Directors of Operations (RDOs) and Directors of Training to align on training schedules and provider launch timelines.
• Ensure seamless handoffs from onboarding to supervising Rehab Clinical Supervisor (RCS) team members to support continuity of leadership and care.
• Support productivity monitoring and ensure completion of 30-, 60-, and 90-day provider reviews in alignment with operational and clinical goals.
• Serve as a primary resource for provider workflow questions and general clinical guidance during onboarding and early ramp-up periods.
• Educate new clinicians on the value, structure, and workflow of the Chronic Care Management (CCM) program.
• Partner with operations and clinical leadership to identify opportunities for improved efficiency, consistency, and provider experience.
• Support broader operational and clinical team needs as required to drive continuity, quality, and scalable growth.
• Utilize HIPAA-compliant systems and tools to document, communicate, and coordinate effectively across teams.

What We Offer

If you are a compassionate healthcare professional seeking a rewarding role with autonomy and balance, apply today! Puzzle Healthcare is an equal opportunity employer.