Consumer Retention Specialist

A company is looking for a Consumer Retention Specialist to manage customer interactions and prevent service disconnections.

Key Responsibilities :

Handle calls from customers at risk of disconnecting services and provide resolution

Log customer inquiries and resolutions using the Retention Recommender

Educate customers on products and services while offering retention deals

Required Qualifications :

High School diploma or equivalent with at least 6 months of experience

Must have a land-based home internet service with a minimum 25 kbps download speed

Ability to work any shifts within team operating hours, including rotational Saturdays

Must maintain a distraction-free home work environment

College hours or a college degree may substitute for some experience