Ohio Licensed Systems Analyst

A company is looking for a Systems Analyst responsible for managing IT service management processes.

Key Responsibilities

Design, develop, implement, and maintain IT service management processes using the ITIL framework

Communicate with internal IT support center customers regarding processes, policies, and system changes

Perform project management duties for support center projects and facilitate process improvements

Required Qualifications

Degree in Computer Science or related field, or at least 2 years equivalent experience

Broad knowledge of Tier I, II, and III IT support operations

Familiarity with project management methodologies

Strong organizational skills and ability to multi-task

Good grasp of IT Infrastructure Management principles, particularly Change, Configuration, and Problem Management