Program Manager III (Operational Excellence)

Overview

The Talent Acquisition Process & Optimization team defines "what good looks like" for Talent Acquisition by setting standards, designing methods, and assuring adherence through quality and risk frameworks. This role will support initiatives that enhance selection science, structured interviewing, hiring leader enablement, and second-line assurance. This role will manage and facilitate implementation and coordination of multiple, large, and highly complex programs that affect and involve business unit activities. Ensure management review of initiatives from concept through planning, analysis, design, and testing, implementation, and transition phases.

Responsibilities

• Define and maintain TA standards for selection science, structured interviewing, and hiring leader enablement; ensure alignment with compliance and risk frameworks.
• Lead quality assurance and risk control programs, including RCSA testing and remediation tracking.
• Partner with leadership to set KPIs, monitor program performance, and drive continuous improvement through data-driven insights.
• Scope and implement business solutions for new assessments, fraud prevention, and process enhancements in collaboration with TA Operations.
• Develop and execute change management plans and hiring leader-facing communications for major initiatives.
• Oversee program governance, documentation, and cross-functional deliverables to ensure audit readiness and adoption.
• Review program-related data using performance measurements and indicators to identify areas for improvement and potential risk and develop action plans for each indicator or area identified and lead change management.
• Identify and minimizes risks or constraints that would impact program deliverables.
• Identify, communicate, and resolve branch / division / department or cross-organizational areas of concern, that may impede or impact other programs / projects / initiatives.
• Participate in developing, modifying and executing department policies, standards, and processes.
• Provides guidance on issues having department and / or organization-wide impact.
• Work on complex issues requiring in-depth knowledge of organizational objectives and competing priorities
• Solves highly technical and complex problems.

Qualifications

Desired Qualifications

Hours : Monday - Friday, 8 : 00AM - 4 : 30PM

Location : 820 Follin Lane, Vienna, Virginia 22180

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful : Make our mission your passion.

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Equal Employment Opportunity : All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers : Navy Federal reserves the right to fill this role at a higher / lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams : Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act : Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.