Client Relations SpecialistTradeJobsWorkforce • Berkeley, CA, United States
Client Relations Specialist
TradeJobsWorkforce • Berkeley, CA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]High school diploma or GED, with strong math skills preferred. Experience in hotel front desk operations and familiarity with SMS computer systems is a plus. Basic computer skills are essential. Ability to work collaboratively with others and independently, including overnight shifts with the requirement to remain awake during these hours.
ABOUT THE POSITION :
- Ensure a smooth and efficient check-in and check-out process for guests while providing information about the hotel's facilities during registration.
- Address and resolve guest issues, complaints, and requests proactively, ensuring satisfaction for both guests and the hotel.
- Assist guests with inquiries about local attractions, services, and provide accurate directions to various destinations.
- Exhibit exemplary telephone etiquette, handle call transfers, and take detailed messages for guests and team members following company standards.
- Act as a concierge to enhance guest experience by sharing recommendations for local activities and dining options. Facilitate bookings and reservations as requested by guests.
JOB REQUIREMENTS :
Qualified candidates are encouraged to submit your resumes to this posting or visit the hotel property to complete an application at the front desk.
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