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Epic Clinical Documentation Application Support Analyst
Epic Clinical Documentation Application Support AnalystShyft6 • Fresno, CA, United States
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Epic Clinical Documentation Application Support Analyst

Epic Clinical Documentation Application Support Analyst

Shyft6 • Fresno, CA, United States
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  • [job_card.temporary]
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Epic Inpatient Clinical Documentation Application Analyst Go-Live Support (Remote, 3-Month Contract)

This is a remote position.

We are seeking an experienced Epic Inpatient Clinical Documentation (Clin Doc) Application Analyst to support a large health system during a critical Epic go-live period. This is a 3-month remote contract focused heavily on break / fix ticket support, stabilization of inpatient documentation workflows, and ensuring clinicians can document safely and efficiently from day one. The consultant will work in a fast-paced, high-volume ticketing environment and must be comfortable participating in an on-call rotation during the go-live window to support 24 / 7 inpatient operations.

Key responsibilities include :

  • Provide day-to-day break / fix application support for Epic Inpatient Clinical Documentation during and after go-live.
  • Triage, analyze, and resolve incidents and service requests related to :
  • Provider and nursing documentation
  • Flowsheets and documentation rows / rows groups
  • Notes, SmartTexts, SmartPhrases, SmartLinks, and SmartForms
  • Admission, transfer, and discharge documentation workflows
  • Work within the organization's ITSM / ticketing system to manage, prioritize, track, and document tickets in a timely manner.
  • Collaborate closely with physicians, nurses, advanced practice providers, and ancillary staff to understand issues, reproduce problems, and validate fixes.
  • Perform root cause analysis and implement durable solutions, minimizing repeat tickets.
  • Maintain and optimize Clin Doc build, such as :
  • Flowsheet templates and profiles
  • Note types, templates, and documentation tools
  • Care plans, problem lists, and documentation-related BPAs or decision support
  • Coordinate with other application teams (e.g., Inpatient Orders, Procedure Orders, Pharmacy, Radiant, OpTime / Anesthesia, Cupid, HIM) to support integrated workflows.
  • Participate in on-call rotations (evenings, nights, and / or weekends as needed) during the go-live period and early stabilization.
  • Adhere to established change management and governance processes for all build changes.
  • Create and maintain knowledge base articles, known-issue logs, and quick-reference documentation for common issues and standard solutions.

Contract details :

  • Duration : Approximately 3 months (with potential extension based on project needs).
  • Start Date : ASAP must be able to ramp quickly.
  • Location : 100% remote, with potential extended hours to align with hospital operations during go-live.
  • Hours : Full-time (40 hours / week) with additional hours possible during peak go-live periods and on-call coverage.

    • Required qualifications :

  • Epic Clin Doc (Inpatient Clinical Documentation) certification / accreditation or demonstrable equivalent experience with recent hands-on support.
  • 2+ years of experience as an Epic Inpatient Application Analyst, with a strong focus on clinical documentation.
  • At least one recent Epic go-live or major upgrade supporting inpatient documentation workflows.
  • Strong understanding of inpatient clinical workflows, including admission, rounding, and discharge documentation; nursing flowsheets and provider notes; interdisciplinary documentation and communication; and proven experience delivering break / fix support in a hospital or large health system setting.
  • Experience working with ticketing / ITSM tools (e.g., ServiceNow, Remedy, Cherwell).
  • Excellent analytical and problem-solving skills, with attention to detail and patient-safety impact.
  • Strong written and verbal communication skills with the ability to support users effectively in a remote environment (Teams / Zoom / Chat).
  • Ability and willingness to work a flexible schedule and participate in an on-call rotation during go-live and stabilization.

    • Preferred qualifications :

  • Experience supporting large, multi-hospital health systems on Epic Inpatient.
  • Familiarity with integrated documentation workflows, including HIM / coding, quality measures, regulatory documentation, and nursing-sensitive indicators.
  • Experience participating in testing cycles (unit, integrated, user acceptance, and regression testing) for clinical documentation changes.
  • Prior work creating training materials, tip sheets, and quick reference guides for clinical staff.
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