Aisles Online Clerk

Aisles Online Clerk

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title : Aisles Online Clerk

Department : Aisles Online

FLSA : Non-Exempt

General Function

Responsible for completing supplementary tasks to aid in providing the best service possible to our online shoppers. Handles tasks such as bagging, organizing, tendering, and gathering online orders.

Core Competencies

Partnerships, Growth mindset, Results oriented, Customer focused, Professionalism

Reporting Relations

Accountable and Reports to : District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Online Shopping Department Manager

Positions that Report to you : None

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by : (examples include)

Escorting them to the products they are looking for. Securing products that are out of reach.

Secondary Duties and Responsibilities

Knowledge, Skills, Abilities and Worker Characteristics

Education and Experience

High school diploma or equivalent preferred.

Physical Requirements

Working Conditions

The duties of this position are mostly performed in a retail store setting. This position maybe exposed to dust, noise, and temperature extremes. There are possible hazards from moving equipment and possible electrical shock. There is constant pressure to meet deadlines and handle multiple projects in a day. This is a fast paced work environment.

Equipment Used to Perform Job

Pallet jack, box cutter, cash registers, trash compactor, fork lift, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines).

Contacts

Has daily contact with store personnel, customers, and the general public.

Are you ready to smile, apply today.