Field Service Supervisor

Description

Are you a hands-on problem solver who loves to travel and provide exceptional customer service? IPS is seeking a dynamic Field Service Technician to join our team. In this role, no day will be the same. You'll troubleshoot, repair, and maintain equipment while delivering top-notch service to our customers. You’ll be able to work alongside some of the best technicians in the industry utilizing the latest technology tools and equipment. If you're passionate about your work, have a strong work ethic, and enjoy working independently, IPS is the place for you. Apply now and start your adventure with us!

Responsibilities & Expectations :

We are seeking a Field Service Supervisor who shares our commitment to providing an Unmatched Customer Experience (UCE). This individual will be responsible for overseeing and supporting the Field Service Technicians, ensuring efficient operations, and delivering exceptional service to our customers. The Field Service Supervisor will play a key role in managing daily activities, providing guidance, and fostering a safety-first culture.

• Supervise and support Field Service Technicians, ensuring efficient execution of daily tasks and customer commitments.
• Coordinate the deployment of field service resources to meet customer needs and project requirements.
• Maintain regular communication with customers to ensure an Unmatched Customer Experience by addressing inquiries and keeping them informed about services and project status.
• Foster a culture of safety by promoting compliance with all safety protocols and procedures.
• Collaborate with the Area Manager and service center leaders to ensure alignment with operational goals and customer expectations.
• Provide coaching, training, and professional development opportunities for Field Service Technicians to enhance skills and performance.
• Monitor and manage job progress, ensuring timely completion and adherence to quality standards.
• Assist in the development of action plans to achieve operational goals, including resource planning and scheduling.
• Support Continuous Improvement Process Solution (CIPS) initiatives to drive operational efficiency and effectiveness.

Qualifications and Competencies :

You’ll thrive at IPS if you…

Who We Are :

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits :

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

Special Accommodations : If you require assistance or accommodation while seeking employment with IPS, please contact us at careers@ips.us. Please note that this email is to be used for accommodation requests, not general employment inquiries.