Solutions Engineer

## Job Description# Solutions Engineer

• Job Title :
• IT Solutions Engineer
• Location :
• Remote
• Key Responsibilities :
• Analyze key business requirements and redesign workflow solutions for FreshService ITSM.
• Create user-friendly support materials, guides, and articles for workplace technology to improve the end-user experience and streamline support processes.
• 7+ years of relevant experience
• Proven experience as an IT Solutions \\ Automation Engineer
• Proven experience as an L2 or L3 Helpdesk Engineer
• Strong problem-solving skills and ability to work independently under direction.
• Excellent written and verbal communication skills for coordination and documentation.
• Advanced knowledge and expertise in FreshService ITSM
• Hands-on experience as a builder with Workplace Technology Tools (Asana, Axero, Productiv, Slack, WalkMe)
• Experience providing L2 and L3 support services to general business users
• Ability to document technical processes, workflows, solution templates and produce operational documentation.
• Strong knowledge of ITIL processes and ticketing systems (Preferred).

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