Unified Communications Engineer

Unified Communications Engineer

At INflow Federal, were not just building infrastructurewere shaping the future of national defense. We design and engineer secure, intelligent systems that empower mission success through the seamless integration of human insight and machine capability. With deep roots in Department of Defense (DoD) networks and a commitment to operational excellence, we deliver infrastructure that fuels advanced analytics, AI / ML, and data-driven decision-making at scale. Every project is an opportunity to tackle complexity head-on and build solutions that make a real-world impact. Join INflow and help lead the charge toward a smarter, more connected defense landscape.

About This Position :

As a Unified Communications Engineer, Sr. you will help ensure today is safe and tomorrow is smarter. Our work depends on TS / SCI cleared Unified Communications Engineer Sr. joining our team to support our intelligence customer in Springfield, VA or Arnold, MO.

HOW A UNIFIED COMMUNICATIONS ENGINEER, SR. WILL MAKE AN IMPACT : Designs and defines system architecture for new or existing computer systems. Coordinates system development to include design, modeling, security, integration, and formal testing.

Specific Duties and Responsibilities :

• Coordinate and implement system level changes and activities, demonstrating the ability to make rational and objective judgments based on facts, information, and company procedures.
• Support Tier 2 and 3 operations by assessing severity, prioritizing tasks, and considering risks and alternatives. Take ownership of support issues and work towards successful resolution with customers.
• Provide technical assistance and support as a core member of the engineering team, actively participating in non-standard voice operations and collaboration tools.
• Oversee the daily operations of approximately 8500 customer phones across multiple systems, ensuring efficient and reliable performance.
• Manage projects related to the deployment of new collaboration tools like Microsoft Teams, Telephony infrastructure, including Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Agent Desktop for Cisco Unified Contact Center, Cisco Meeting Server (CMS), Cisco TelePresence Management Suite (TMS), VoIP deployment, and ongoing upgrades and improvements to existing systems.
• May serve as a team or task lead.

Required Skills :

Required Education and Experience :

Required Clearance

About INflow Federal Founded in 2013, INflow Federal is a mission-driven small business delivering cutting-edge solutions in Network Modernization, Cybersecurity, and Data Modernization to support Joint Force operations across 20+ states. Were proud to serve customers like the U.S. Navy, Marine Corps, and other federal agencies.

Our strength comes from our peopleespecially the Veterans who make up over 50% of our workforce. Through our Veteran Outreach Program and employee-first culture, we invest deeply in professional growth, well-being, and innovation.

Known for our agility, transparency, and integrity, INflow combines real-world experience with emerging technologies like AI / ML to help our customers lead in a rapidly evolving defense landscape. We empower both our employees and mission partners to stay aheaddriving smarter, faster, and more secure outcomes.

Citizenship Requirements

Other Notes - Some travel may be required : Must have valid drivers license and transportation. This is subject to change at the direction of the customer.Other : - Candidate must have the ability to lift up to 50 lbs. Must have willingness to perform duties not listed in the job description as required by INflow and our customer.

Equal Opportunity Employer Diversity and Inclusion INflow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation, and training. Job applicants and employees are evaluated solely on job-related qualifications and experience.

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