705- Customer Service

Customer Service Associate

The Customer Service Associate performs all register transactions, including Returns / Exchanges, Layaways, and Employee purchases accurately and efficiently in accordance with Forman Mills policies and procedures. Provides a courteous, fast and friendly check out to all customers entering and leaving Forman Mills. Maintaining a clean and tidy checkout area.

Principle Duties and Responsibilities :

• Responsible for meeting or exceeding a fast and friendly customer checkout
• Ensure outstanding customer service by greeting, assisting and thanking each customer in a positive approachable manner
• Ensures all customer transactions are handled in a timely professional manner
• Presents a positive image towards all team members, customers and the community
• Responsible for accurately scanning all merchandise to prevent any inventory adjustments
• Responsible to handle all cash transactions and providing accurate change
• Responsible to handle all media transactions including credit and debit accurately as to Forman Mills card acceptance guidelines
• Cashier is and will be held fully accountable for all cash management / handling processes including over / shorts, counterfeit money and all Forman Mills Register Transactions on their dedicated register
• Responsible to return and exchange merchandise accurately through the POS system following Forman Mills return policies and procedures
• Responsible for maintaining accurate Layaway transactions, when creating, accepting payments, final layaway pick-ups, and layaway cancelations following Forman Mills Layaway policies and Procedures.
• Responsible to notify manager on duty for all Employee's purchases and returns following Forman Mills policies and procedures.
• Performs additional tasks when needed outside the front-end area to include :
• Salesfloor recovery
• Merchandising / stocking
• Markdowns
• Hanging and processing new merchandise
• Help deter theft by reporting all dishonest behavior to management and / or Loss Prevention department

Position Requirements :

Minimum Requirements :