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Director of Quality Assurance & Improvement
Director of Quality Assurance & ImprovementLifetime Assistance Incorporated • Rochester, NY, US
Director of Quality Assurance & Improvement

Director of Quality Assurance & Improvement

Lifetime Assistance Incorporated • Rochester, NY, US
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Job Description

Job Description

Lifetime Assistance – Director of Quality Assurance & Improvement

Make an Impact. Create Joy. Shape the Future.

At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.

Position Overview :

Job Title : Director of Quality Assurance & Improvement

Location : 465 Paul Road, Rochester, NY 14624

Department : Quality Assurance & Improvement

Reports To : QA / QI Corporate Compliance Officer

Employment Type : Full-Time, Days

Salary Range : $92,340 - $112,860 annually

Why You Should Work for Lifetime Assistance?

  • No-Premium Health Insurance : Access comprehensive healthcare without added cost.
  • Education Support : Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to a $3,000 scholarship per semester — micro-credential stipends up to $750, and SUNY academic partnerships.
  • Paid Training & Coaching : Hands-on onboarding with immersive classroom learning, e-learning, and ongoing paid training.
  • Career Growth : Clear pathways to advancement, leadership development programs, and coaching support.
  • Work-Life Harmony : Generous paid time off and supportive scheduling practices.
  • Join a Caring Culture : Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike.

Your Core Responsibilities :

Strategic Leadership :

  • Provide strategic direction to build and strengthen quality assurance and improvement systems aligned with organizational goals.
  • Lead agency-wide quality initiatives that drive service excellence and innovation.
  • Identify opportunities for efficiency, accuracy, and continuous performance improvement.
  • Serve on internal and external committees related to QA / QI priorities.

    • Compliance and Risk Management :

  • Ensure full compliance with federal, state, and local regulatory requirements including OPWDD, Justice Center, OMIG, and other oversight bodies.
  • Identify areas of vulnerability and develop corrective action plans.
  • Facilitate completion of the annual IRC Trend Report for the Board, Quality Committee, and operational leadership.
  • Partner with program leadership on communications with OPWDD and other regulatory agencies; serve as liaison for certification and compliance matters.
  • Oversee continuous development of agency-wide incident management processes to align with OPWDD and Justice Center expectations.
  • Provide agency-wide training and support to ensure adherence to Part 624 regulations.
  • Lead all preparations for audits, surveys, and site inspections, ensuring timely follow-up and response.

    • Performance Improvement :

  • Design and maintain data-driven systems to measure program effectiveness and identify trends.
  • Collaborate with program leaders to develop and monitor quality improvement plans using KPIs, incident data, and satisfaction surveys.
  • Promote continuous improvement and track key performance metrics across the organization.
  • Foster a culture of accountability, learning, and service excellence through training and internal reviews.

    • Leadership and Team Development :

  • Direct, mentor, and support the Quality Assurance & Improvement team through supervision and professional development.
  • Lead screening, hiring, training, scheduling, and performance evaluation processes for assigned staff.
  • Co-facilitate Incident Review Committee (IRC) meetings and ensure timely follow-up on all required actions.
  • Promote cross-functional collaboration with Residential, Day, Vocational, Clinical, HR, and Administrative departments.

    • Communication and Reporting :

  • Prepare clear, comprehensive reports and dashboards for senior leadership and the Board.
  • Produce monthly trend reports and ensure departmental staff are trained in reporting requirements and processes.
  • Communicate policies, expectations, and quality results clearly across the organization.
  • Perform other duties as assigned and proactively identify obstacles to departmental success.

    • What You Bring :

  • Bachelor’s degree in Human Services, Healthcare Administration, Public Health, or related field required; Master’s preferred.
  • Minimum 10 years of progressive leadership experience in quality assurance, compliance, or program evaluation, ideally within human services or nonprofit settings.
  • Strong knowledge of OPWDD and NYS regulatory standards.
  • Proven track record leading quality and compliance efforts across complex service systems.
  • Advanced analytical skills, including experience with performance measurement and data systems.
  • Exceptional communication, collaboration, and leadership capabilities.
  • Demonstrated ability to drive organizational change and promote excellence.

    • Our Mission & Culture :

  • Mission-Driven Work : Empowering individuals to live with independence and purpose—here, your work truly matters.
  • Inclusive & Supportive : A workplace built on respect, dignity, and a shared vision of inclusion.
  • Community Impact : Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all.

    • Are You Ready to Begin?

    If you’re a compassionate, strategic leader ready to elevate quality and compliance across our organization, apply today and help us build lives of independence—one person at a time.

    Equal Opportunity Employer

    Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.

    “I am part of something bigger… Being a Lifetime Assistance employee means everything to me.”

    — Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us

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