Director, Clinical Services - Home Care

Job Title: Director, Clinical Services - Home Care
Department: Home Care
Location: 330 Monroe Avenue
Hours Per Week: 40
Schedule: Monday - Friday, Full Time Standard Business Hours (rotation of admin on call may be necessary depending on dept needs)

SUMMARY

This role leads our clinical programs in home care and hospice services. It requires strategic vision, exceptional leadership skills, and the ability to ensure the delivery of high-quality, patient-centered care. As a key member of the senior leadership team, they are responsible for driving clinical excellence while fostering a culture of compassion and innovation. Responsible for leading all aspects of clinical programming and driving measurable improvements in quality, patient satisfaction and cost of care.

RESPONSIBILITIES

Leadership & Strategy:

• Provide strategic leadership for clinical services, aligning with the health system’s purpose, vision, and values.
• Oversee the development, implementation, and evaluation of interdisciplinary clinical programs, policies procedures, and protocols to ensure consistent, high-quality care.
• Responsible for managing all aspects of patient care services and leading measurable improvements in quality, patient satisfaction and cost of care.
• Collaborates with the leaders in Home Care and Hospice on execution of system initiatives and areas of identified growth.
• Collaborates at the local and system level with other leaders to develop and implement appropriate nursing and patient care services policies and procedures to enhance efficient and effective operations and delivery of services within areas of responsibility.
• Collaborate with executive leadership to develop strategic goals, operational plans, and performance metrics for home care and hospice services.
• Communicates and collaborates with medical, professional, and support service leaders to coordinate nursing care programs and designs ongoing mechanisms to monitor delivery of nursing care.

Clinical Operations Management:

• Champion initiatives to advance interdisciplinary patient care and quality outcomes across home care and hospice in an integrated and cost-effective manner.
• Provide guidance to clinical teams, including nursing, therapy, social work, and other interdisciplinary team members.
• Ensure optimal staffing levels and staff competencies to meet patient care needs.
• Oversee the coordination of patient care services, ensuring a seamless and patient-centered approach across all disciplines.
• Monitor and improve patient outcomes, satisfaction scores, and clinical benchmarks.

Delivery of Healthcare Services:

• Collaborates with clinical leaders on program development and development of patient-centered and team based approaches to clinical care.
• Work alongside clinical leaders to understand alignment with RRH system nursing practices across our interdisciplinary teams.
• Establish partnerships to develop new care models for clinical care teams in delivering patient care.
• Develop clinical pathways to ensure continued optimal outcomes, reduced variability in clinical care and improved efficiencies across the system.

Team Development & Culture:

• Foster a positive, collaborative work environment that promotes professional growth, employee satisfaction, and teamwork.
• Mentor and develop clinical leaders, empowering them to achieve excellence in their roles.
• Lead efforts to recruit, onboard, and retain top clinical talent.

Financial Oversight:

• Participate in development and management of budgets for clinical operations, ensuring financial efficiency while maintaining quality standards.
• Consider Value Based Care (VBC) initiatives in budget optimization and operations.
• Identify opportunities for cost savings and resource optimization without compromising patient care.
• Identify opportunities for revenue growth through expansion of innovative clinical services.
• Collaborate with the finance team on reimbursement strategies and payer relations.

REQUIRED QUALIFICATIONS

• Bachelor’s Degree in Healthcare field required.
• Minimum of 8 years’ of health care experience, with at least 2 years in a leadership role.
• Minimum 5 years’ experience in clinical role as a Registered Nurse or Physical Therapist or Occupational Therapist or Speech Pathologist or Licensed Master Social Worker.

PREFERRED QUALIFICATIONS

• Master’s Degree in a health care field.
• Understanding of the new healthcare paradigm, approach to patient care, and be open to alternative access points to care for patients (i.e. telemedicine, alternative patient care providers).
• Proven track record of managing clinical operations and achieving measurable outcomes.
• Familiarity with electronic health record systems and quality improvement methodologies.
• Strong leadership, communication, and interpersonal skills.
• Analytical and problem-solving abilities with a focus on patient care excellence.
• Capacity to balance clinical priorities with financial and operational considerations.
• Proven ability to deliver sustained levels of high patient satisfaction.
• Experience working in highly matrixed organizations, and integrating complex clinical operations and distinct cultures.
• Demonstrated record of accomplishment of redefining and creating new models of care focused on quality outcomes for the communities served.
• Results-driven leader with experience in developing, designing and executing clinical programs that create measurable outcomes in quality, service, finance, growth and people.
• Experience with population health and value based care delivery.
• In-depth understanding of home care and hospice regulations, standards, and best practices or related experience.

EDUCATION:

BS (Required)

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$90,000.00 - $130,000.00

CITY:

Rochester

POSTAL CODE:

14607

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.