Guest Service Agent

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager

Your Focus

* Immediately greet guests and offer to assist with their needs.

* Register and assign guests to hotel rooms.

* Establish methods of payment and verify credit.

* Make and confirm reservations.

* Compute bills, collect payments, and make change for guests.

* Transmit and receive messages, using telephones or the PMS system.

* Respond to guest requests in a timely manner.

* Receive and resolve guest complaints, elevating to supervisor if necessary.

* Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.

* Perform bookkeeping activities, such as balancing accounts and conducting audits.

* Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

* Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

* Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

* Ensure overall guest satisfaction.

* Perform other duties as requested by management.

Your Background and Skill

* High School diploma or equivalent preferred.

* Previous customer service experience or equivalent training required.

* Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

* Competitive wages for full time and part time opportunities

* Medical, Dental and Vision Health Insurance

* Paid Time Off

* 401k Company Match

* Daily Pay

* Free Basic Life Insurance

* 24/7 access to TELUS Health, a confidential work-life resource.

* Travel Discounts

* Commuter Transit and Commuter Parking Benefits

* Employee Assistance and Wellness Program

* Educational/Professional Development

* Referral Bonus Program

Work Environment and Context

* Work schedule varies and may include working on holidays, weekends and alternate shifts.

* Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

Source: HHM Hotels