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Director Salesforce (Seattle)
Director Salesforce (Seattle)VySystems • Seattle, WA, United States
Director Salesforce (Seattle)

Director Salesforce (Seattle)

VySystems • Seattle, WA, United States
[job_card.variable_hours_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Role Overview

The Director of Salesforce Workstream will lead the strategy, design, build, and operations of the Clients Salesforce ecosystem and related services. This role oversees multiple tracks including Salesforce Platform (Sales, Service, Marketing Clouds), Integration (ServiceNow, DevOps, Cloud COE), Application Inventory & Power Apps, AI Enablement, and Governance & Compliance.

The director ensures scalability, security, and reliability while driving innovation, automation, and operational excellence across global teams.

Key Responsibilities :

  • Define and execute the Salesforce roadmap aligned with business goals and cost optimization.
  • Oversee architecture, configuration, and lifecycle management of Salesforce applications.
  • Lead integrations with ServiceNow, DevOps pipelines, and Cloud COE.
  • Drive AI-driven automation and analytics to enhance customer experience.
  • Ensure governance, compliance, and security across Salesforce operations.
  • Manage financialsbudgeting, forecasting, and ROI reporting.
  • Build and lead high-performing onshore / offshore teams, fostering innovation and continuous improvement.

Core Skills & Approach :

  • Hands-on technical leadershipable to review architecture, pipelines, and code / config.
  • Strong DevOps mindsetautomate deployment, testing, and operations.
  • Champion AI tools and measure impact on speed and quality.
  • Operate as an extension of business teams, not a remote PMO.
  • Run on data and metricsflow, reliability, quality, cost, and business KPIs.
  • Communicate clearly executive storytelling, transparent status, and risk management.

    • Required Experience

  • 12+ years in CRM strategy and delivery; 5+ years in Salesforce leadership.
  • Proven success managing large-scale Salesforce programs and integrations.
  • Strong financial management and vendor governance experience.
  • Expertise in DevOps, agile delivery, and distributed team leadership.
  • Excellent stakeholder management up to VP / C-level.

    • Technical Expertise :

  • Salesforce Clouds : Sales, Service, Marketing
  • Apex, Lightning, LWC, Flows, API Integrations
  • ServiceNow, DevOps pipelines, AI / automation frameworks
  • CI / CD, packaging, sandbox strategy, release management
  • Data and security model design, integration patterns (APIs, ETL, ESB)
  • Salesforce certifications (Admin, Developer, Architect) preferred

    • Leadership Competencies :

  • Strategic vision and execution
  • Cross-functional team management
  • Strong communication and stakeholder engagement
  • Focus on outcomescustomer experience, stability, cost efficiency
    • [job_alerts.create_a_job]

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